What are the responsibilities and job description for the SPECIALIST, SERVICE DELIVERY MANAGEMENT position at Prudential?
Job Classification :
Technology - Agile, Delivery, & Product
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.
Your Team & Role
As a Specialist, Service Management on the Managed Services Service Delivery Team, you will work with technical and operational contacts across the enterprise on the highest priority enterprise technology problems. You will leverage your project management skills, audit experience and business acumen to ensure a more stable audit posture for Managed Services and the US Businesses we support. In addition to applied experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Here is What You Can Expect on a Typical Day
- Facilitate root cause analysis and identification of corrective and preventative actions on high priority and complex enterprise IT audit issues.
- Coordinate cross functional teams via calls or virtual tools to document scope, remediation steps, status of audits, risk events and exceptions.
- Ensure documentation of business operational impact on audit records
- Contribute and manage communications and documentation at an executive and nontechnical level.
- Exercise independent judgement within process on assessment of risk and escalations
- Participate in audit walkthroughs and review meetings.
- Contribute to analysis of risk and compliance trends and identify proactive opportunities for continuous improvement.
- Contribute to ITOR process improvement efforts leveraging Waterfall and Agile frameworks.
- Bring an applied understanding of relevant and emerging technologies, begin to identify opportunities to provide input to the team and coach others, and embed learning and innovation in the day-to-day
- Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors.
The Skills & Expertise You Bring
Preferred Qualifications :
You'll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.
What we offer you :
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $92,400.00 to $137,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
Salary : $1,600
