What are the responsibilities and job description for the Insurance Customer Service position at Pruett Insurance?
Job Description
At Pruett Insurance, nestled in the heart of Rockdale, Texas, we are committed to delivering exceptional service to our clients. We are seeking a dedicated Insurance Customer Service Representative who thrives in an engaging and supportive environment. Our ideal candidate is someone who is passionate about helping others, possesses excellent communication skills, and is eager to contribute to a team-oriented atmosphere. In this vital role, you will serve as the first point of contact for our clients, assisting them with their insurance inquiries, providing clear and concise information, and ensuring their interactions with us are positive and memorable. Join us and become a part of a company where your efforts truly make a difference, and where you can build a rewarding career in the insurance industry. If you are ready to be a welcoming face and a critical part of our client-centered approach, Pruett Insurance invites you to apply.
Salary: $31000.00 - $37000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Licensing Assistance Available
Appreciation Lunches
Annual Performance Reviews
Paid Holidays
Responsibilities
Customer Interaction: Engage with customers to understand their insurance needs and provide informative assistance.
Problem Resolution: Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
Data Management: Accurately update customer information and maintain organized records in our system.
Claims Assistance: Guide customers through the insurance claims process, providing clear instructions and updates.
Product Knowledge: Stay updated with our insurance products to effectively communicate options and benefits to customers.
Requirements
Experience: Previous experience in customer service, particularly within the insurance industry, is preferred but not required.
Communication Skills: Must possess excellent verbal and written communication abilities.
Problem-Solving Abilities: Strong analytical and problem-solving skills to address client issues effectively.
Customer-Focused: Proven ability to deliver exceptional customer service and maintain positive customer relationships.
Team Collaboration: Ability to work collaboratively with team members to ensure a seamless customer experience.
Availability: Must be available to work on-site in Rockdale, Texas.
Company Description
Our Agency is located in Rockdale TX specializing in Auto, Home, Business and Life insurance. Our agency has been in business for over 45 years which is a testament to our superior service that we provide to our clients. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!
Salary : $31,000 - $37,000