What are the responsibilities and job description for the Field Service and Innovation Director - North America position at Prysmian Group?
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
We are 30,000 employees, across 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Make Your Mark at Prysmian Group - Join Us
Team Overview and Job responsibilities
In this important position, you will report directly to the Vice President of Research and Development for North America and lead a team of talented field service and innovation professionals. This position is crucial in driving innovation and overseeing the technical support and service provided to customers in the field.
Strategic Planning and Market Introduction:
- Develop and implement the annual strategic plan in alignment with business units to promote and introduce new products and solutions to the market.
- Monitor market trends and customer needs to identify and promote innovative solutions, enabling enhancements and innovation.
Customer Engagement and Market Expansion:
- Coordinate field service activities to maximize resources and build connections with Prysmian customers, aiming to expand market share.
- Promote regular product review meetings with customers to showcase Prysmian products and services, fostering medium and long-term relationships and demonstrating industry leadership in innovation.
Marketing and Documentation:
- Develop the annual marketing plan in collaboration with Marketing and business teams to consistently upgrade and update datasheets, catalogues, and media technical documentation, reflecting industry best practices.
Production and Quality Assurance:
- Review designs for quotes/contracts to determine the best production allocation of products, considering plant capabilities and approvals.
- Coordinate and lead in-depth testing and inspection plans with plants to ensure compliance with applicable standards and customer specifications, delivering reliable products and improving customer experience by reducing product failure return rates.
- Create customized protocols and testing programs based on customer needs and requirements, if necessary.
Customer Approvals and Compliance:
- Promote and expand customer approvals across Prysmian plants.
- Attend and coordinate team attendance at factory acceptance tests with customers or third parties when required.
Competitor Analysis and Benchmarking:
- Benchmark and monitor competitor products and services in the market and industry.
Team Coordination and Development:
- Foster a sense of community among team members across various business units by coordinating group activities, sharing best practices, understanding project activities, and offering broader personal and career development opportunities.
Customer Interaction and Technical Support:
- Conduct and lead meetings with customers to review technical data and product performance.
- Provide product and installation best practice recommendations to business teams and customers.
Industry Participation and Representation:
- Organize and participate in trade shows as needed.
- Participate and lead working groups in Standards Committees and Industry Associations such as ICEA, IEC, Cigree, NEMA, and others.
Interdepartmental Collaboration:
- Host interdepartmental meetings and workshops with Sales, Engineering, Production, and Installation teams to refine scope and develop concepts into desirable solutions.
Technical Communication and Training:
- Develop and author technical papers and formal responses to customer inquiries.
- Organize and conduct engineering seminars for customers to enhance their understanding of our products and services.
Who are we looking for?
The ideal candidate will be a visionary leader who can balance the demands of cutting-edge research with practical business goals, ensuring that customers receive the support they require, and innovation leads to measurable success. This role demands a mix of technical expertise, leadership abilities, strategic thinking, and business acumen.
Required Qualifications:
- Engineering Bachelor’s Degree
- 10 years of experience in Research & Development, field service, innovation, or related roles
- Ability and willingness to travel, with 40-60% travel required at certain time periods
- Previous experience in leading field service, innovation, or product development teams
- Exceptional customer-facing skills, communication and stakeholder management skills
- Demonstrated ability to align R&D efforts with overall business strategy and objectives
Preferred Qualifications:
- Master’s degree in a relevant scientific or technical field
- Strong foundation in R&D processes and innovation management
- Experience managing R&D budgets, timelines and resources
- Proficiency in R&D methodologies (design thinking, agile, lean innovation)
- Familiarity with relevant industry regulations and standards
- Strong presentation skills for communicating progress, findings, and recommendations to senior leadership
- Demonstrated ability to drive a culture of innovation within the organization
- Business acumen
- Strong knowledge of field service operations or product development
- Deep knowledge of product development life cycles
- Ability to collaborate with internal teams and external partners
- Demonstrated proficiency in diagnosing and resolving complex technical issues
Work Environment/Physical Demands:
- Works out of a normal office environment with standard office equipment available.
- Extended periods of sitting or standing at a desk or workstation.
- Repetitive tasks such as typing, filing, and data entry, which may require dexterity and hand-eye coordination.
- Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
- Employee will regularly be required to lift and carry objects of 5-10 pounds as needed.
- Employee will occasionally be required to lift and carry objects of 15-25 pounds as needed.
- Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
- This role is not typically exposed to adverse environmental conditions, except excessive eye strain.
- When travel is necessary, will be exposed to typical travel environment and surroundings.
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian’s commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.
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About Prysmian Group:
Prysmian is the world leader in wire and cable manufacturing. From the depths of the ocean to the pinnacles of the world’s tallest buildings, we drive new forms of energy and information to each and every corner of the earth. We offer the widest range of services and know-how in the industry. Each year, Prysmian manufactures thousands of miles of underground and underwater cables and systems for power transmission and distribution, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity systems for voice, video and data transmission for the telecommunications sector. With over 30,000 employees, across 50 countries, everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
