What are the responsibilities and job description for the Field Service Engineer position at Prysmian Group?
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
We are 30,000 employees, across 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Make Your Mark at Prysmian Group - Join Us
Overview
The Telecom Field Service Engineer role provides primary support to customers for product training and troubleshooting issues directly related to our telecom products. The FSE must be familiar with all products within his / her scope. Where applicable, this includes proper handling, installation / placement, access, assembly and termination / splicing.
The role also provides front line support to the organization during investigation of customer claims. This requires familiarity with the related trades, tools and proper worksite practices, and an ability to work constructively in situations where there may be disagreement about the cause of a costly product failure. In most instances the FSE will be the company's only technical representative on-site for an investigation.
The FSE also evaluates new products as a primary judge of their fitness for use and acceptance in the field by craftspeople. The FSE must communicate this information to R&D and Technical Marketing and / or Product Management teams.
The FSE will participate in sales calls and generate sales with product demos. The primary interaction in these cases will be with craftspeople and technically knowledgeable management. The FSE is expected to learn about the customer through these interactions in order to identify beneficial applications for products which are not currently in use at that account. The FSE would then introduce these products to the customer and demonstrate their technical benefits.
The FSE is an ambassador for the brand who wears many hats. They routinely participate in trade shows and generate significant goodwill from their direct and frequent interaction with field construction and engineering personnel. The FSE frequently turns complaints into sales, by helping and educating customers and introducing them to new products and methods of work.
The FSE will author and / or participate in creation of documents, procedures, videos, tutorials, and other content to support the above activities.
Work Experience
Prefer at least 10 years direct experience in fiber optic cable construction.
Minimum of 5 years direct experience in fiber optic cable construction or closely related role
Limited direct experience may be offset by significant experience in relevant telecom industry roles
- e.g. Applications Engineer, product design / development, Job Trainer, Quality, etc.
Prefer experience with jetting of microduct cables.
Prefer experience with flexible ribbon cables.
Educational and Skills Requirements
Prefer BS degree in a relevant technical field (Engineering, Physics, etc)
Strong consideration for BA or other degrees with an emphasis on communication, critical thinking and problem-solving.
Relevant on-the-job experience that can be demonstrated and communicated to others is highly valued and will be given strong consideration in place of formal education.
Must be comfortable working extensively with computers (reports, email, expenses, etc.)
Must be skilled at communicating with professional and hourly personnel in the field and office
Must be diplomatic and able to represent our interests in a tactful but firm manner
Must be familiar with fusion splicing machines, OTDR's and power meters
Must be familiar with various fiber optic characteristics
Must be willing and able to learn new technologies for remote / video training
Additional weight given to candidates who are already skilled with livestreaming technology
Physical Requirements
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.
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