What are the responsibilities and job description for the Service Technician position at PS Seasonings?
PS Seasoning, our craft is flavor. A third-generation strong company, we believe that the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do.
Just like the recipes we create, our team is only successful with a foundation of key ingredients: Customer Focus, Development, Family, Integrity, Teamwork and Excellence. Since our inception in 1986, we’ve cultivated a culture of support, togetherness, respect, loyalty, and family values. When you join the PS team, your part of a family and part of our recipe for success.
Position Summary:
The Service Technician is responsible for performing on-site and in-house technical services, including installation, maintenance, repair, and troubleshooting of equipment and systems. This role involves diagnosing issues, providing high-quality customer service, and ensuring that all work is completed efficiently and to company standards. The Service Technician will work closely with customers to resolve technical problems and ensure the continued operation and satisfaction with company products or services.
What you’ll do:
- Installations: Ensure all installations meet company guidelines and quality standards.
- Maintenance: Perform routine maintenance checks and service equipment to ensure proper functioning.
- Repairs: Diagnose and repair technical issues, minimizing downtime.
- Customer Support: Provide excellent customer service, address inquiries, and resolve technical problems.
- Documentation: Maintain accurate service records, including work completed and parts used.
- Safety: Follow safety protocols to ensure compliance with health and safety regulations.
- Training: Stay updated with new products and technologies through ongoing training.
- Inventory Management: Track and manage tools, equipment, and parts inventory.
- Technical Support: Offer troubleshooting and technical support to customers and team members.
What we’re looking for:
- Minimum of 2-5 years of experience in a technical service or maintenance role required
- High school diploma or equivalent. Technical certification or an associate degree in a related field (e.g., Electronics, HVAC, IT) is preferred.
- Strong technical and mechanical skills with the ability to troubleshoot and repair equipment or systems. Proficiency in using diagnostic tools and software.
- Excellent communication and interpersonal skills, with the ability to explain technical information clearly and effectively to customers.
- Strong analytical and problem-solving abilities, with a focus on resolving issues efficiently and accurately.
- Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
Benefits of Working at PS Seasoning:
When you join the PS family, you’ll receive: Competitive Pay • Health, Dental, Vision & Life Insurance • 401K with Company Match • Paid holidays & vacation • On-Site fitness room • 50% Off Employee Discount • Employee Appreciation Events • Outdoor Courtyard with Putting Green • Delicious Smells
*PS Seasoning is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
