Sales Support / Clerical

Company: PS Wholesale Floors, LLC is a leading wholesale distributor of flooring and home improvement material. Our Baton Rouge office serves trade professionals throughout Baton Rouge and the surrounding areas. We are committed to delivering superior products and outstanding service, supported by a dedicated team of professionals.

Position Overview: We are seeking a dedicated and detail-oriented Account Expeditor to join our team. This position will play a vital role in supporting the sales team, ensuring smooth communication with customers, and helping to maintain an efficient and positive office environment. The Account Expeditor will be responsible for verifying orders, managing customer follow-ups, greeting incoming visitors, answering phones, and handling various administrative tasks to support day-to-day operations.

Key Responsibilities:

• Order Management: Call vendors to check the availability of products and follow up on the status of orders to ensure on-time fulfillment. Review and process customer orders.
• Customer Service: Respond promptly to customer inquiries, provide order updates, and resolve any issues or discrepancies related to orders.
• Sales Support: Collaborate with the sales team to provide accurate and timely order information, ensuring that the sales process runs smoothly.
• Follow-Up: Act as a liaison between customers and the sales team by following up on order status, shipments, and any other customer requests or concerns.
• In-Person Customer Interaction: Greet customers while providing a friendly and welcoming atmosphere.
• Phone Management: Answer incoming calls, assist with customer inquiries, and redirect calls to appropriate team members as necessary.
• Administrative Support: Perform general office tasks such as filing, data entry, and maintaining accurate records.
• Showroom Maintenance: Help maintain the showroom by organizing and displaying flooring samples, ensuring that products are neatly arranged and accessible for customers. Occasionally, assist with putting away samples when needed to ensure the showroom remains organized.

Qualifications:

• High School diploma or equivalent; Associate’s degree or higher preferred.
• Previous experience in customer service, sales support, or administrative roles in a wholesale or retail environment is a plus.
• Strong communication skills, both verbal and written.
• Exceptional attention to detail with strong organizational abilities.
• Ability to multitask and prioritize in a fast-paced office environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of flooring products or construction materials is a plus, but not required.
• Professional appearance and demeanor.

Benefits:

• Competitive hourly wage with additional pay for bilingual skills.
• Our company values work life balance and is closed on the weekends.
• Comprehensive benefits package including health insurance, company-paid life insurance, retirement plans, and paid time off.
• Opportunities for career growth and advancement within a stable and growing company.