Position Title: Order Tracking / Shipping Clerk

JOB SUMMARY The Order Tracking / Shipping Clerk is an integral part of our support team. You will impact the overall success of our company by serving as a cheerful liaison between our customers and vendors, maintaining top-notch relationships. Because we strive to be the single most valued relationship with our customers, you will be highly appreciated and respected, as your work is imperative to our ongoing growth. You are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills with critical thinking abilities. PSA is the world’s largest systems integrator cooperative made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boast over 400 branch locations, employ over 7,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro-audio-visual installations. PSA’s mission is to empower its owners to become the most successful systems integrators in the markets they serve. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs while offering a variety of distinctive services that can enhance any company’s operations. Essential Duties and Responsibilities Respond to customers’ needs through various channels, emails, NetSuite cases, and phone Adhere to Standard Operating Procedures and Act as liaison between customers and vendors in processing and follow up on orders shipping and tracking cases Provide accurate lead time of orders Monitor open orders backlog to provide timely updates to customers of potential order delays Provide timely shipping / tracking notifications Promotes the SAFE approach to provide consistent exceptional customer experiences Speed to Service Accuracy Follow-Through Every Time Upholds the company’s brand and core values in a professional manner Employees are required to follow all job-related directives and perform tasks as requested by their supervisor Other duties as assigned Experience Requirements 2-3 years customer service experience At least one year of data entry / order entry experience Authorization to work in the US High school diploma or GED Experience with NetSuite is a plus Fantastic listening skills Excellent communication skills, both verbal and written Customer focus, problem solving, people skills, strong computer proficiency and a good phone presence Ability to learn and adapt quickly Desire to provide quality customer service Great organizational and time management skills with the capacity to multitask in a fast-paced environment Ability to work with little supervision Dependable and responsible, with excellent work ethic and team focus Professional demeanor Ability to learn from mistakes, and a love of taking on new challenges Excellent at managing expectations and risks Personal Characteristics Living PSA’s core values : Passion – We are passionate about our work and have fun doing it! Integrity – We are honest and trustworthy Boldness – We are forward thinking and innovative Service – We live and breathe exceptional customer service Ability to communicate in a professional manner with team members at all levels of the organization Ability to perform under deadlines Must work well in a team environment and / or with little supervision Positive attitude and drive to reach the common goal Position Type / Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the “core” work hours based on department needs. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Additional Information This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. The PSA Network elevates the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners.  Be the rising tide!   Powered by JazzHR

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