What are the responsibilities and job description for the Associate Customer Relations Processor, PSA position at PSA?

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for an Associate Customer Relations Processor to join our PSA Customer Relations team. Focusing on processing and coordinating customer concerns through the Customer Resource Center. The ideal candidate will possess strong problem-solving skills, strong attention to detail, excellent communication skills with at least 2 years of administrative experience within a customer service environment.

You'll report to the Customer Relations Supervisor and work onsite from our Santa Ana, CA headquarters.

What You'll Do :

Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
Completing all forms for Claims and imaging all damage reviews
Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
Assisting in tracking resolutions in a timely manner through Operations
Contacting other departments for resolutions to Claims / CRC
Supporting with CRC Requests
Updates all spreadsheets for the CRC and Claims
Manages Voucher Book

Who You Are :

Ability to multi-task, problem-solve

Familiarity with PSA standards, values, services, and procedures;

Ability to understand and relay company policies and procedures in-person and by email, phone and chat;

Clear and professional oral and written communication skills in both positive or negative situations;

Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things

Physical Requirements :

Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

Hand Use : Regular hand use for various tasks.

Hearing Requirements : Ability to hear alarms, signals, and verbal instructions.

Lifting and Carrying : Ability to lift, carry, and move materials up to 40 pounds.

Phone Answering : Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.

Sitting or Standing : Ability to sit or stand for extended periods of time.

Hourly Range : The reasonable estimated hourly rate for this position is $20. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us :

Health Insurance : All full-time employees are eligible to enroll in Medical, Dental, and Vision

Additional Benefits : Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

401(K) Matching Plan : We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Vacation : All full-time employees are eligible for paid vacation

Holiday Pay : All regular, full-time employees are eligible for ten company paid holidays

Employee Discounts : Employees receive discounts on select grading services for approved submissions

Flexible Hours : Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

Fun Working Environment : Our team members are invited to participate in celebrations, holiday events, and team building activities

Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

About Collectors

Collectors is the leading provider of value-added services to the collectible's markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http : / / www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents : for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants

Salary : $20

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