What are the responsibilities and job description for the IT Support Manager position at PSC Group, Human Resources?
IT Support Manager
Baton Rouge, LA
Are you an IT Support Manager looking to grow and lead a team? This is your opportunity to be a part of a growing IT department working closely with those in Applications and Client Services! You'll be responsible for leading our Client Services Team and have responsibility over onsite and remote client supoort fuctions, ensuring that teams have the technology resources and access required to perform at their jobs. Apply today to engage in challenging assignments and grow your career! This position will be on-site based out of our Baton Rouge office.
Job Duties & Responsibilities:
- Perform work and report status in alignment with project schedule and provide proactive and timely status updates.
- Manage and motivate a team of IT support analysts who receive tickets, phone calls, emails, and other communications from customers requesting IT services
- Identifies and implements self service solutions to empower internal clients, reducing required touchpoints with IT
- Research, troubleshoot, and resolve moderately complex problems on assigned applications across multiple hardware platforms, software packages and programming languages when necessary, collaborating with other PSC IT staff and business process experts.
- Analyze escalated support tickets to verify/recommend actions for improving data and system quality.
- Communicate with users and IT professionals at all levels and serve as an expert to provide system support services.
- Perform system analysis and provide enhancement recommendations according to department policies and procedures.
- Participates in 24/7 On-Call Rotation
- Up to 25% travel to field office locations around the U.S.
- Bachelor's Degree in Technology or business related dicsipline
- Proven/equivalent multi-year experience in related fields
- 3 years managing IT support and/or Help Desk
- ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
- CompTIA Security
- 2 years managing IT Support and/or Help Desk § Proven experience with ticketing/support systems.
- Experience troubleshooting network and connectivity issues.
- Knowledge of computer hardware and software (Windows)
- Able to provide references from past employers and/or projects
- Proven problem solving, communication, technical, and analytical skills
- 18 years or older and legally able to work in the U.S.
- Pass a drug screen, physical, and background check
- Speak fluent English
- PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.
- Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
- We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
- The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
- Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
- Our Core Values serve as the foundation for all we do—how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.
- Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
- Company-paid life, short-term, and long-term disability insurance
- Matching 401(k) plan to help employees save money for retirement
- Vacation, sick leave, and holiday benefits (varies by work group)
- Incentives, discounts, and bonuses
- Industry-leading training and development programs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
