What are the responsibilities and job description for the Senior IT Support Engineer position at PSC Group?
Senior IT Support Engineer
Pasadena, TX
As a Senior IT Support Engineer at PSC, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite. You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations. Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.
Job Duties & Responsibilities :
- Business Acumen & Application Support : Ability to understand and support key business applications used across PSC’s operations.
- Service-Oriented Mindset : Focus on delivering proactive, high-impact IT support.
- Technical Leadership : Ability to troubleshoot complex technical issues, optimize processes, and mentor junior support engineers.
- Strong Communication & Documentation Skills : Can effectively interact with business stakeholders and document solutions for technical and non-technical users.
- Problem-Solving & Incident Management : Experience with structured problem resolution, root cause analysis, and incident escalation frameworks.
- Mobile Workforce & Remote Support Expertise : Experience supporting users in field-based industries such as oil & gas, logistics, or similar.
- Provide advanced technical support to employees, resolving complex hardware, software, and connectivity issues.
- Act as a liaison between IT and business units, ensuring applications and IT services meet operational needs.
- Support and troubleshoot business-critical applications used across PSC’s field and corporate operations.
- Proactively monitor IT systems to prevent downtime and performance issues.
- Assist in the onboarding and IT training of new employees, ensuring they are equipped with the necessary technology.
- Deploy security technologies such as multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
- Configure and maintain computers, mobile devices, and peripherals with automation-driven deployment processes.
- Maintain inventory of hardware, software, and cloud licenses.
- Lead efforts to improve IT service delivery, working closely with the IT Support Manager to implement best practices.
- Participate in 24 / 7 on-call rotation for critical support needs
Preferred Job Qualifications :
Minimum Job Qualifications :
Why join the PSC team?
Employee Benefits :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
