What are the responsibilities and job description for the Application Systems Analyst -Core Systems Support position at PSFCU?
Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.
Core Responsibilities:
- Daily procedures and user’s support
- Supports and/or installs software applications/operating systems;
- Works either independently or as a project team member to define system requirements from business requirements;
- Develops project plans for technical tasks, work effort and resource requirements to complete project initiatives;
- Assigns work to other Analysts or acts as a consultant on projects providing technical guidance as needed;
- Responds to end-user calls for troubleshooting, problem solving and guidance;
- Develops ad hoc reports against the Credit Union’s data for the user community as needed;
- Works with vendors/software subcontractors in managing changes, problems and/or issues with new or existing software until completion;
- Ensures that appropriate documentation and procedures are in place for each production system developed or enhanced;
- Provides superior customer service to all Credit Union employees;
- Any other duties or responsibilities, as required or assigned.
Requirements:
- Two to four years of related experience;
- Experience with Low-Code/No-Code, Microsoft Power Platform and Power Automate
- High proficiency in applications used by the Credit Union and supported by the Information System Department, such as (but not limited to) JHA EASE, FICS, ITC, and SMA
- High knowledge of Microsoft Windows, Microsoft Office 365 Suite, MS Project;
- High knowledge of banking or Credit Union policies and procedures;
- Experience with OPCON or any other job automation scheduler;
- Must possess strong communication and interpersonal skills;
- Ability to work efficiently and quickly on multiple priorities with software applications;
- Ability to work collaboratively within a team environment of cross-functional and cross-vendor teams;
AN EQUAL OPPORTUNITY EMPLOYER
