What are the responsibilities and job description for the Reservations Consultant position at PSG Global Solutions Careers?
Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Reservations Consultant , working in Travel, Transport and Logistics industry in Orlando, Florida, 32821, United States .
- Relocations / Crisis Management : Communicate high-profile and / or urgent relocation / cancellation details to guests via telephone / email to explain aspects of the relocation / cancellation project. Ensure all internal / external stakeholders are kept well-informed through clear and concise communication. (40% of the time)
- Case Review / Handling / Resolution : Conduct thorough reviews of cases to ensure all aspects are considered such as compensation / complaint history, customer behavior, financial activity, feedback from the customer and internal / external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting. Collect data regarding the complaint from the customer and attach internal and external communication and supporting documentation for case review and future reference. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally. (35% of the time)
- Daily Tasks : Will be assigned daily tasks that support various organizational initiatives. Monitor and provide timely resolutions to requests from customers and internal / external partners through various channels (i.e. shared inbox, OTA portals, etc.) (25% of the time)
Our Client
Our client has over 20 years of experience in connecting the right people with the right companies.
When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.
They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.
Sounds interesting? Apply, and pursue your perfect career fit!
Experience Required for Your Success
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
