What are the responsibilities and job description for the Technical Support Specialist - Retail Expert position at PSG Global Solutions Careers?
Job Description
We're seeking a skilled Technical Support Specialist to join our team in the Retail industry. This role involves providing technical support for hardware, software, store networks, and applications using remote tools and cloud technology.
We're seeking a skilled Technical Support Specialist to join our team in the Retail industry. This role involves providing technical support for hardware, software, store networks, and applications using remote tools and cloud technology.
- Manage simultaneous connections to multiple stores and pieces of equipment, prioritizing repairs based on emergency priority.
- Monitor data packet loss across entire store networks or specific equipment.
- Provide effective solutions to resolve underlying problems and bring equipment back to full functionality.
- Identify and correct issues before locations are aware of problems using cloud and web-based applications.
- Determine the best course of action to improve performance and efficiency of store systems, equipment, and applications.
- Manage multiple tickets and prioritize them from emergency to lowest priority.
