What are the responsibilities and job description for the Customer Service Representative position at PSI - Pressure Systems Innovations, LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. We are a fast growing pressure washer manufacturer focused on B2B sales. Our wholesale market is throughout the United States and Caribbean. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to analyze customer needs effectively. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Analyze customer issues and provide effective solutions while maintaining a positive attitude.
- Process orders, handle returns, and manage customer accounts with attention to detail.
- Maintain detailed records of customer interactions through data entry into our systems.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Assist in sales initiatives by identifying opportunities for upselling or cross-selling products and services.
- Assisting outside sales representative in nurturing customer relationships and ensuring a high level of customer service.
- Act as a key point of contact for various customer facing activities to include sales quoting, managing order, and order confirmation.
- Assisting sales with various administrations tasks as needed.
Qualifications
- Previous experience in a call center or customer service role is preferred.
- Strong computer skills with proficiency in data entry and the ability to navigate various software applications.
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Ability to analyze situations quickly and effectively while maintaining composure under pressure.
- A proactive approach to problem-solving with strong attention to detail.
- Demonstrated ability to work independently as well as part of a team in a fast-paced environment.
- A commitment to providing exceptional client services and support.
- Must be reliable and punctual
Minimum Eligibility Requirements
- Must be 18 years or older
- High School Diploma, GED, or equivalent required
- Reliable Transportation
Join us in creating memorable experiences for our customers while developing your career in customer service!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- West Palm Beach, FL 33404 (Required)
Work Location: In person
Salary : $18 - $24
