Quality Manager

Job Description

As the Quality Manager, you will be responsible for understanding, monitoring, improving, and updating our existing Quality Management System (QMS) within our service business. Your main objective will be to enhance customer satisfaction by ensuring the delivery of consistent, reliable, and efficient services. You will collaborate closely with cross-functional teams, including operations, customer support, engineering, and procurement, to drive continuous improvement initiatives and ensure compliance with industry regulations and standards.

Responsibilities:

• Understand and maintain a comprehensive knowledge of our existing Quality Management System (QMS) for service operations.
• Monitor the effectiveness of the QMS through regular audits, inspections, and data analysis to identify areas for improvement.
• Work closely with cross-functional teams to implement corrective and preventive actions to address non-conformances and improve processes.
• Collaborate with stakeholders to identify opportunities for process improvement, cost reduction, and efficiency enhancement.
• Facilitate the development and delivery of training programs to enhance the quality mindset and skills of employees involved in service operations.
• Lead customer complaint investigations, identify trends, and implement preventive measures to avoid recurrence.
• Ensure compliance with industry regulations, standards, and customer requirements.
• Establish strong relationships with suppliers and partners to drive quality improvements in the supply chain.
• Monitor and report on quality performance metrics to senior management, highlighting areas of concern and improvement opportunities.
• Stay updated on industry trends, best practices, and technological advancements to drive innovation and maintain a competitive edge.
  
  

Qualifications:

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial preferred) or related field.
• 5 years of experience in quality management, reliability engineering, or a similar role, ideally in a service or repair business.
• Knowledge of and proficiency with APQP, PPAP, and FMEA processes, especially with the PPAP to support service and manufacturing reliability standards.
• Experience and proficiency with ISO 9001 and other relevant quality management systems.
  
  

Key Skills:

• Microsoft Office Proficiency: Strong working knowledge or Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, and Project) for documentation, reporting, and data analysis; advanced Excel skills (e.g., pivot tables, VLOOKUP, Power Query, and statistical functions) are preferred.
• Microsoft Project or similar project management tools for tracking quality initiatives, timelines, and deliverables.
  
  

Company Description

PSI Repair Services proudly serves a wide range of industries and markets like automotive, aerospace, defense/military, food and beverage, healthcare, public transportation, semiconductor and wind energy.

Established in 1967, PSI Repair Services, Inc, offers a complete range of repair and engineering services. We combine the best diagnostic equipment with the most skilled engineers and technicians in the industry to resolve performance problems that others simply can’t. Come be a part of a great company with great people. We have an excellent benefits program which includes the following:

• Medical, dental and vision insurance
• Health Savings and Flexible Spending Accounts
• Dependent Care Flexible Spending Account
• Company paid life insurance
• Paid vacation, personal time and holidays
• 401(k) with company match
• Critical Care & Accident Insurance
• Short Term and Long Term Disability Insurance
• Salary commensurate with experience
  
  

PSI Repair Services proudly serves a wide range of industries and markets like automotive, aerospace, defense/military, food and beverage, healthcare, public transportation, semiconductor and wind energy. Established in 1967, PSI Repair Services, Inc, offers a complete range of repair and engineering services. We combine the best diagnostic equipment with the most skilled engineers and technicians in the industry to resolve performance problems that others simply can’t. Come be a part of a great company with great people. We have an excellent benefits program which includes the following: *Medical, dental and vision insurance *Health Savings and Flexible Spending Accounts *Dependent Care Flexible Spending Account *Company paid life insurance *Paid vacation, personal time and holidays *401(k) with company match *Critical Care & Accident Insurance *Short Term and Long Term Disability Insurance *Salary commensurate with experience