What are the responsibilities and job description for the IT Engineer position at PsiNapse Technology, Ltd.?
Our client, an exciting company in the Entertainment industry, is seeking a skilled IT Engineer to join their team full-time in Irvine, CA. The ideal candidate will have experience providing frontline support to both in-office and remote employees. This position requires full-time, on-site support. They are looking for someone eager to jump in, learn on the job, and grow within the company. The salary range is between $80,000 - $110,000 annually depending on experience.
RESPONSIBILITIES:
QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
RESPONSIBILITIES:
- Serve as the primary point of contact for hardware and software support, providing friendly and efficient assistance to internal and remote team members.
- Manage and troubleshoot essential tools and services, including: Okta (Single Sign-On), Google Workspace, Slack, GitHub, Atlassian products (Jira, Confluence), Zoom, Microsoft 365, Unity
- Provide technical support for both MacOS and Windows environments, including:
- Setting up and configuring new devices
- Diagnosing and resolving hardware and software issues
- Managing software updates and security patches
- Assisting with data migration and backups
- Administering MDM platforms and mobile devices (Microsoft InTune for Windows, Kandji for macOS)
- Maintain accurate records of hardware and software inventories.
- Document IT processes and create user-friendly guides.
- Assist the IT team in implementing automation initiatives to improve efficiency.
- Collaborate with the IT Manager and Security & Compliance Manager on key strategic projects.
- Stay up to date with industry best practices and emerging IT technologies.
- Identify and define process improvements to workflows as needed
QUALIFICATIONS:
- Understanding of IT infrastructure and support processes
- Familiarity with common business software and cloud applications.
- Proficiency in both MacOS and Windows operating systems.
- Hands-on experience with basic troubleshooting and problem-solving in Mac and PC environments.
- Previous experience in a helpdesk or customer support role.
- Excellent interpersonal and communication skills.
- Friendly, patient, and service-oriented approach to IT support.
- Strong problem-solving abilities with keen attention to detail.
- Willingness to learn and grow within an IT role.
- Ability to work independently and collaboratively as part of a team.
- Experience with tools such as Okta, Unity, Google Workspace, Slack, etc. is a plus.
- Basic understanding of networking concepts is a plus.
- Familiarity with IT security best practices is a plus.
- Knowledge of mobile device management (MDM) systems is a plus.
PHYSICAL REQUIREMENTS:
- May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
- Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
- Must be able to bend at the knees and waist frequently
- Must be able to repetitively use a telephone and a computer mouse and keyboard.
All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
Salary : $80,000 - $110,000
