POSITION : Emergency Room Manager
Location : Carrollton, TX
Full Time
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at-will. Our Company Mission is “Simplifying the healthcare experience” and our Company Vision is “To lead the future of healing through innovative delivery.”
POSITION SUMMARY :
The Emergency Room Manager assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Services Department, and / or other departments as assigned.
ESSENTIAL RESPONSIBILITIES :
SERVICE
- Accurately identifies real / potential problems affecting the service and implements solutions with follow through and communication.
- Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
- Advances the patient experience agenda in Emergency Services.
PEOPLE
Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.Adheres to all Human Resource policies.Effectively communicates departmental, organization and industry information to staff.Facilitates evidence-based employee engagement practices.Effectively builds strong relationships and networks to deliver upon organizational and department goals.Utilizes talent review data for pipeline development.Fosters strategic career advancement for perioperative services leaders.QUALITY
Enforces standards of care for emergency services and develops processes to measure and ensure consistent compliance.Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.Oversees a PI program that consistently monitors and evaluates critical aspects of care.Responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.Follows the Hospital Exposure Control Plans / Blood borne and Airborne Pathogens.Promotes cooperation / collaboration with other departments, medical staff, auxiliary, and community agencies to facilitate optimum patient care.FINANCE
Seeks new program strategies and / or program enhancements which would expand patient servicesDevelops, prioritizes and defends a capital equipment requests.Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.GROWTH
Advances the growth agenda for emergency services.Promotes service line growth through building strategic relationships with medical staff and medical staff office.COMMUNITY
Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.Develops and builds strategic external networks.SUPPORTS COMPANY BY :
Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service.Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”.Performing other duties as assigned.OTHER RESPONSIBILITIES :
Completes required orientation as directed by facility.Follows facility and OSHA safety rules and procedures while on assignment.Respects cultural and religious practices of patients.Upholds HIPAA regulations.Punctual and dependent for assigned / confirmed shifts.POSITION REQUIREMENTS :
CUSTOMER FOCUSED EXPECTATIONS :
While performing the essential functions of this position, the manager will understand and strive to keep the mission, vision, and values of the company, and be committed to the improvement and best interests of the facility and the service provided by the relevant department.TYPICAL MENTAL DEMANDS :
1. Demonstrates the ability to work under pressure or stress.2. Demonstrates the ability to communicate effectively in both written and verbal form.3. Demonstrates the ability to establish priorities among the essential functions of the job and coordinate these functions with others.4. Demonstrates the ability to speak, read, and write the English languageEDUCATION AND EXPERIENCE :
Bachelor’s Degree in nursing is preferred.Current Texas Licensed Registered NurseCurrent ACLS5 years of progressive management experience5 years on Manager level experience in a hospital environmentExcellent human relations and oral / written communication skillsWORKING CONDITIONS :
Works in an office environment, where a great deal of time will be spent sitting in front of a computer screen. As a result, eyestrain and backaches are common.A great deal of stress is also associated with one of these positions, and workers will frequently come into contact with those who have communicable diseases as well. As a result, patient access representatives must take extra care not to become ill themselves.Most people in this career field work full time, and hours can include weekends, holidays.PHYSICAL DEMANDS :
Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds.Ability to stand for extended periods.Fine motor skills.Visual acuity.
