About the Role
PSR Associates is immediately seeking a IT Field Support Technician to join our team providing direct support to our client located in
Boise, ID
The selected candidate will work onsite in Boise, Idaho but also requires travel throughout the state.
Job Description :
We are seeking a qualified candidate for the role of IT Field Support Technician. The Field Support Technician supports data migration efforts for the client. This position will be traveling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory.
- Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following the travel policy which will need to be followed for meals, lodging and gas reimbursement.
- Initial contract term is 1 year with potential extension
Major Duties and Responsibilities :
Understands processes to ensure that problem solutions match user needs in an appropriate manner.Work closely with leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.Performs installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers and peripheral devices in accordance with IT procedures.Coordinates and / or migrates customer data and information from decommissioned devices to new equipment.Installs, configures, and maintains software on mobile devices.Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with stated procedures.Informs inventory system by keeping up-to-date and accurate records of serialized asset information.Works closely with staff and local administration with office moves, adds, and changes as required.Corresponds with users and staff concerning issue status, resolution, and task completion.Escalates issues to other members of the technical services team as appropriate.Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.Attends meetings as required.Minimum Qualifications :
Education and Experience :
Five years of IT support experience preferredBachelor’s Degree preferred.Knowledge, Skills, and Abilities :
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;Experience migrating end user emails and documents to Outlook and OneDrive;Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;Experience troubleshooting with Microsoft Windows 10;Experience troubleshooting Microsoft Office 2016, including exporting / importing mail, calendar and contacts;Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;Knowledge of court processes and court information systems preferred;Skill in providing excellent customer service;Ability to travel throughout the state as needed;Ability to communicate effectively verbally and in writing;Ability to understand impacts of software, system, or application changes on customers;Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;Ability to work independently.About the Company
PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
