What are the responsibilities and job description for the Patient Service Representative position at Psychiatric Associates of North Texas?
Position Information
- Clinic Name: Psychiatric Associates of North Texas, PA
- Clinic Location: 8072 Preston Road, Suite 204, Frisco, TX 75034
- Office Environment: Behavioral Medicine
- Office hours: Full-time, 40 hours weekly, Monday-Friday 8 am - 5 pm
- Salary range: Min $15.00 – $19.00 per hour (Negotiable based on relevant experience)
Benefits
- Paid Major Holidays
- Paid Time Off
- End of Year Bonuses
- Work-Life Balance
- Flexible Scheduling
- Professional Development
Position Responsibilities
The Medical Assistant is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
- Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answers phone calls and direct them appropriately
- Schedules appointments according to office guideline
- Obtains accurate patient and insurance information, collecting copays and deductible amounts.
- Copies/scans patient access-related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepares charts for patient appointments making sure all necessary information is complete.
- Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
- Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirms upcoming appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
- Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
- Performs other duties as assigned.
Qualifications
- High School Diploma or Equivalent (required)
- Six months of healthcare experience in a clinical setting or customer service experience in a clinical setting or office environment (Preferred)
- Scheduling and insurance verification experience (Preferred)
Preferred Skills
- Knowledge of insurance authorization/billing requirements.
- Demonstrated strong customer service and communication skills.
- Organizational and time management skills.
- Proficient computer skills.
- Knowledge of clinic procedures and regulatory requirements.
- Possess a strong work ethic and a high level of professionalism.
- A team player who handles multiple projects simultaneously in a fast-paced environment.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15 - $19
