Mail Processing Clerk

Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

Job Summary:

The Mail Processing Clerk plays a vital role in managing the organization's incoming and outgoing mail efficiently. Responsibilities include collecting, scanning, and organizing mail within the electronic record-keeping system, retrieving and depositing checks, and ensuring mail is routed accurately to the appropriate departments. Additionally, the Mail Processing Clerk handles the timely dispatch of outgoing mail as directed by various departments, ensuring all correspondence is processed accurately and on schedule.

Responsibilities

• Collect incoming mail from each clinic site mailroom and separate by department.
• Scan into the organization's electronic record-keeping system and ensure all documents are indexed correctly for future reference.
• Retrieve checks, ensure proper documentation, and deposit them into the organization's designated accounts as required.
• Sort and categorize incoming mail based on urgency and department needs, ensuring priority items are directed promptly.
• Prepare and send outgoing mail, including patient-related correspondence, invoices, and other necessary business documents.
• Maintain a system for tracking all incoming and outgoing mail to ensure accountability and accuracy.
• Handle sensitive healthcare documents in compliance with confidentiality standards, including HIPAA regulations.
• Perform periodic checks on mail-related equipment (scanners, postage machines) to ensure proper functionality and order supplies as needed.
• Assist in administrative duties as directed, including organizing records and filing documents.
• Respond to inquiries related to mail processing in a timely and professional manner.

Requirements

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Previous experience in mail processing, administrative support, or a related field preferred.
• Strong attention to detail with a focus on accuracy.
• Ability to handle confidential and sensitive information in accordance with healthcare privacy regulations (HIPAA).
• Familiarity with electronic record-keeping systems and document scanning software.
• Basic knowledge of office equipment, including printers, scanners, and postage machines.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Psychplus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $15 - $18 per hour at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Psychplus Health-sponsored benefits.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careers

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Houston, TX 77007: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18