What are the responsibilities and job description for the Patient Care Coordinator (Navigator) position at Psychiatry Practice Partners?
If you have a "patient-first" mentality, are compassionate, and are driven to exceed expectations : Consider joining our team!
A full-time position is now available in our NYC center offering the opportunity to provide breakthrough behavioral health care treatments including TMS (Transcranial Magnetic Stimulation) and Spravato (esketamine therapy) to patients with depression and other mental health disorders. Lenox Hill Mind Care is seeking an individual who will be certified to administer and support patient treatment under the supervision of our medical directors, staff physicians, and management team.
Overview
We are looking for an empathetic and motivated Patient Care Coordinator to provide Transcranial Magnetic Stimulation (TMS), Spravato (Esketamine) follow up, and general medical office support. In this role, you will be responsible for all administrative aspects of patient encounters including initial communication or intake, scheduling, managing patient check-in and check-out, obtaining and tracking insurance authorizations, administering psychiatric rating scales, medication refills. The candidate will be working with excellent providers and is expected to work as a team with excellent, compassionate, and professional service.
Responsibilities
Clinical
- Administer TMS treatments and Spravato (esketamine) treatments according to specific providers protocols : preparing the TMS medical device, as applicable; reviewing all medication / treatment administration information with each patient; monitoring all aspects of TMS or esketamine treatment to ensure patient wellbeing and clinical accuracy; and taking patient vitals before esketamine treatment, 40 mins after administration, and prior to patient release.
- Delivering exceptional patient care at all times by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population.
- Troubleshoot and resolve issues with patient comfort throughout treatment.
- Reviewing and administering psychiatric rating scales to patients to benchmark treatment progress and ensure continuity of care.
- Recording all treatment session notes and documents in EHR, collaborating with other team members and / or providers as needed.
Administrative
Hours per week - 40 hs (from 10 am to 6 pm)
Requirements
Minimum Qualifications :
Preferred Experience and Qualifications :
Characteristics of our employees :
This position will primarily work out of the Upper East Side, NY center but may require travel to the Scarsdale center as needed. While our normal business hours are M-F 10am - 6pm, we need availability from 9 : 30am - 6 : 30pm (working 8 hour shifts) as our hours of operation are flexible and varying depending on our patients' needs.
We offer a competitive pay range of $25 - $28 / hour (based on education level and prior experience) plus a generous benefits package including paid time off and medical / dental / vision benefits.
Lenox Hill Mind Care is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!
Salary Description
25-28 an hour
Salary : $25 - $28