What are the responsibilities and job description for the Scheduler position at PsychPlus?
As a Scheduler for PsychPlus, you will be the primary point of contact for patients and visitors in a medical facility. You will provide administrative and clerical support while ensuring a positive and welcoming experience for patients. Your role will involve handling patient inquiries, scheduling appointments, maintaining medical records, and assisting with various front-office tasks.
Responsibilities:
- Greet patients and visitors, ensuring a friendly and professional demeanor.
- Register new patients, collect necessary information, and update existing patient records.
- Schedule patient appointments, coordinating with healthcare providers and accommodating special requests or urgent cases.
- Answer phone calls and respond to patient inquiries, providing accurate information or directing them to the appropriate department.
- Verify patient insurance coverage and assist with insurance-related paperwork.
- Collect and process payments for services rendered, including co-pays, deductibles, or outstanding balances.
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Assist with patient check-in and check-out procedures, including verifying personal information and collecting necessary documentation.
- Coordinate with medical staff to ensure efficient patient flow and minimize wait times.
- Manage and organize patient forms, medical charts, and other documentation.
- Assist in the coordination of referrals to other healthcare providers or specialists.
- Adhere to relevant privacy and confidentiality regulations, such as HIPAA.
Requirements:
- High school diploma or equivalent; additional certification or training as a medical assistant is preferred.
- Previous experience in a medical office or healthcare setting is desirable.
- Strong interpersonal and communication skills to interact with patients, visitors, and healthcare professionals effectively.
- Excellent customer service skills and a friendly, compassionate attitude.
- Proficiency in using electronic health record (EHR) systems and medical office software.
- Knowledge of medical terminology, procedures, and basic clinical processes.
- Strong organizational skills and attention to detail in maintaining accurate patient records.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with insurance verification and billing processes.
- Understanding of privacy and confidentiality regulations, such as HIPAA.
- Flexibility to adapt to changing situations and handle challenging or stressful situations with professionalism.
- Willingness to work occasional evenings, weekends, or holidays, depending on the healthcare facility's schedule.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Health insurance
Medical Specialty:
- Psychiatry
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $15 - $18
