What are the responsibilities and job description for the Customer Service Liaison position at PT Solutions Physical Therapy?
Role Description
The Front Office Manager at PT Solutions Physical Therapy is responsible for leading the front office team in achieving business objectives and delivering exceptional customer service. This role involves supervising front office staff, managing labor and schedules, and providing coaching and guidance to improve performance.
Key Responsibilities:
- Supervise front office staff, including district front office supervisors, scheduling and referral coordinators.
- Manage front office labor and schedules to ensure optimal productivity.
- Provide coaching and guidance to front office staff to improve performance and address areas for improvement.
- Monitor KPI performance of every clinic regularly and be accountable for all front office KPIs.
- Develop people management skills in front office supervisors to enhance their leadership abilities.
- Participate in side-by-side mentoring or coaching of staff who are struggling and matching high performers with mentees for side-by-side opportunities.
Professional Development
We offer professional development and career progression opportunities, allowing you to grow professionally and advance your career within our organization.
