What are the responsibilities and job description for the Hotel agent position at PT?
- Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice;
- attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs;
- effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios;
attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
ESSENTIAL JOB FUNCTIONS :
- Process check-in and check-out transactions for guests
- Registers guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.
- Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc when necessary
- Assists with guest service recovery when possible
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner.
- Perform other tasks as assigned by supervisor or manager.
- Troubleshoot all in-room movie / phone / billing problems.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Cancel room reservations according to procedures.
- Balance $1000 bank daily.
- Prepare key packets, ensure miscellaneous brochures are fully stocked.
QUALIFICATIONS :
- Proficient in a second language would be beneficial.
- Self-starter with strong problem solving ability
- One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English;
- heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement;
must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :
- Ability to perform reaching, stooping and / or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs.
Last updated : 2024-07-17
Salary : $1,000
