What are the responsibilities and job description for the Director Service Assistant position at PTCN - Flat Creek Country Club?
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary:
The Assistant Service Director is responsible for training service staff. Assists in the profitability of the Service Department, in coordination with high Member satisfaction, high Member usage, innovative menus, programs and events. Must maintain high quality standards in service, food production, presentation, beverage quality, and sanitation procedures. Also responsible for supervision, development, and training of all FB personnel in order to maintain a high level of service as well as ensure that the club adheres to the standards that have been set forth by the club.
Day-to-Day:
- Responsible for hiring, supervising, developing, and disciplining all FB Service personnel in accordance with Club procedures.
- Assists Service Director in ensuring labor controls in ADP are in place and assisting with the weekly schedule of the service staff.
- Implements and conducts daily service line ups along with Service Director, assists in monthly service training meetings and special training sessions when needed.
- Stays current with changes in the marketplace and Member preferences by attending seminars, reading trade magazines, and reviewing Member surveys. Attends Member Food Beverage committee meetings.
- Works with department heads to ensure Member satisfaction through programming, pricing, and promotions as well as compliance with the club's standards of operation and training.
- Responsible for coordinating and carrying out all member / private events with the Private Events Director.
About You:
- College degree preferred.
- 4 years preferred or 1 year required as captain/supervisor.
- Able to work at a rapid pace while maintaining attention to detail, able to handle more than one task at a time.
- Good supervisory, teaching, motivational and time management skills required.
- (Internal candidates should be STAR Service certified and STAR Coach Certified. A working knowledge of ClubCater, Aloha and Kronos are a plus.) High school diploma or equivalent.
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Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
