What are the responsibilities and job description for the Senior Account Manager position at PTI Logistics LLC?

Job Description

Senior Account Manager

Job Description : Responsible for the retention and growth of enterprise customer accounts. Evaluate multiple options to move each freight lane and consistently work with the teams to produce the low cost, high service choices to acquire as much freight as possible, through all service offerings. Help the customer understand the value of your personal effort to maintain and grow relationships. Win day to day opportunities as well as long term RFPs.

Specific responsibilities include :

Build and maintain relationships with customers, offering solution(s) whether it be dedicated, intermodal; brokerage or PTI assets.
Scorecard Management (customer’s and internal)
RFP Management
Conduct MBRs and QBRs
Meet or exceed metrics for call volume; CRM activity; Account Growth / Volume; opportunities worked and profitability
Gain familiarity with PTIs freight network and build volume to support needs
Actively work all assigned accounts
Ability to travel
Occasional weekend and evening coverage, as customer needs arise

Skills Required for Success :

Team player

Interpersonal skills

Problem solving

Communication

Organization

Analytical skills

Decision making

Negotiation

Critical Thinking

Work lifestyle you will experience :

Values-based culture : Commitment to Safety and Create a Great Place to Work.

We are collaborative with a culture of innovation, nimbleness, and the drive to succeed.

Generous work / life balance, family first mindset.

Decision making from the bottom up not the top down.

Continual development training to enhance your current skill set both soft and technical.

Ability to work with others within the company on projects that enhance our work experience.

Education and experience requirements :

Associate or Bachelor degree preferred

3-5 years of customer service required

Sales experience preferred

Transportation experience in Dedicated, OTR, Intermodal and or Brokerage operations preferred

Total rewards package to include :

Medical, Dental, Vision

Short & Long Term Disability & Company Paid Life Insurance

HSA compatible medical insurance plan.

Generous PTO policy and paid holidays

On-Site health clinic at certain locations free to our employees and tax dependents

401k with up to 3% match (after 6 months of employment)

Bonus potential

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