Business Analyst (IT) IV

Job Description:

• Senior Business Systems Analyst Genesys Cloud CX
• The Senior Business Systems Analyst will design, implement, and optimize contact center routing solutions in a global enterprise, focusing on Genesys Cloud CX.
  
  

The role involves:

• Contact Center Channels & Design – Creating advanced, multichannel workflows to deliver on enhanced customer interaction and operational experience
• System Integration and Documentation – Integrating Genesys with other platforms and working with architects/developers. on technical design and documentations
• Monitoring and Optimization – Using analytics tools to assess routing performance, identify trends, and drive improvements.
• Stakeholder Collaboration and Agile Delivery – Acting as a bridge between business and technical teams, partnering with product leads and program managers for deliverables.
• This position requires deep technical expertise in contact center technologies, strong analytical skills, and the ability to drive scalable, seamless customer experiences.
  
  

Pay Range: $50 - $58

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.