Customer Account Specialist I

Position: Customer Account Specialist

Location: Norfolk, VA 23509

Duration: 12 Months Contract

Description: Candidates must be ready to start on day 1.

Please note no vacation will be taken within the first 90 days due to training schedule

Job Description:

Top 3 Required Skills:

• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
  
  

What soft skill requirements do you have (team fit and personality requirements)?

• Must have STRONG interpersonal communication skills with customers, supervisors, peers.
  
  

Nice to Have Skills:

• Bi-lingual is wonderful, but not required.
  
  

High Level Project Overview:

• Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client’s Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
  
  

Preferred Years of Experience:

• Minimum 2 plus years of experience in a inbound call center environment o It would be a plus to also have experience with utilities
• Please include pre-screening questions at top of resume:
• Describe a time when you were faced with a new task where you had little to no experience. How did you handle the situation and what was the outcome?
• Describe your communication style when faced with difficulties (i.e. tech issues, late arrivals, etc).
• Describe a time when you found difficult to understand a customer and how did you approach that interaction?
  
  

Education:

• HS/GED Required
• Associate degree prefer, not required
  
  

Note:

Pay Range: $17 - $19.50 Hourly

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.