What are the responsibilities and job description for the Network Technician position at PTR Global?
Why you’ll love this job.
The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client / server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely.
What you’ll do.
Design and Implementation : Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
Maintenance and Support : Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
Troubleshooting : Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
Security Management : Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
Customer Interaction : Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
Documentation : Create and maintain detailed documentation of IT infrastructure, configurations, and procedures for future reference and audits.
Collaboration : Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.
Project Management : Execute IT infrastructure projects, ensuring timely delivery, budget, and adherence to quality standards.
Performance Monitoring : Monitor system performance and implement optimizations to enhance efficiency and reliability.
Training and Support : Provide technical guidance and training to junior IT staff and end-users as needed.
Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training
Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues.
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