What are the responsibilities and job description for the Principal Experience Designer position at PTR Global?
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including : discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by :
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies / practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.
Basic Qualifications
At least 8 years of experience with user experience design
Preferred Qualifications
Experience designing for cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
design and prototyping tools, such as Sketch and / or Figma
Familiarity with working in an established design system
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