What are the responsibilities and job description for the Customer Success Manager position at PTS Data Center Solutions, Inc.?
Customer Success Manager
Are you interested in contributing to the development of innovative data services for small and medium-sized businesses in the NJ/NY metropolitan area? Would you like the chance to forge enduring connections with business owners who are eager to comprehend the use of AI in enhancing data-informed decisions for their enterprises? If so, continue reading.
As our Customer Success Manager, you will be the dynamic, client-facing thought leader empowering medium and large business stakeholders to become highly effective, advocates of Intuva & Inspirica. In this role, you will coach a diverse range of clients, guiding them through the journey of various projects, implementations, equipment sourcing, and real-time problem solving. You will work with our internal staff along with outside vendors, ensuring seamless project execution and consistently exceeding client expectations. Your ability to juggle multiple projects and foster ongoing relationships will be key to driving client success and business growth.
The ideal candidate will have a strong dedication to customer service and satisfaction. With a blend of supportive expertise, sharp problem-solving skills, and a proactive mindset, this person will inspire confidence in both our clients and project teams, driving exceptional results. A goal-oriented approach, combined with a methodical, disciplined, and organized work style, is essential for continuously advancing project goals.
Join a dynamic team where you'll play a crucial role in helping clients achieve their objectives through analytics. Become part of our growing company at the cutting edge of data management, analytics, and AI innovation, transforming the human experience.
ESSENTIAL DUTIES MAY INCLUDE:
· Build Strong Customer Advocacy: Your main responsibility will be collaborating with customers to transform them into loyal advocates for the company.
· Self-Driven Execution: Navigate through a structured, process-oriented approach to consistently achieve targeted outcomes.
· Relationship Management: Develop and sustain strong connections with both customers and vendors, paving the way for future business opportunities.
· Initial Focus (First 30 Days): Identify key clients, assess processes, and evaluate data analytics needs.
· 60-Day Milestone: Achieve proficiency in PTS' data analytics and support frameworks and begin documenting processes for use across various Intuva & Inspirica clients.
· 90-Day Milestone: Start designing a framework to onboard and train a team of internal data consultants.
· 6-Month Milestone: Oversee a team of data consultants, ensuring optimal productivity by effectively delegating tasks according to workload.
· 12-Month Milestone: Continue managing client relationships, strengthening connections through clear communication, proactive service suggestions, and regular updates on challenges and improvements.
· Continuous Improvement: Contribute innovative ideas that enhance company performance and drive revenue growth.
· At the 90-day mark, begin to develop a framework to build and train an internal team of data consultants.
KNOWLEDGE, SKILLS, EXPERIENCE NEEDED:
To succeed in this role, you must be a client-focused, service-oriented leader who is respectful, supportive, and diplomatic. You’ll guide both clients and project teams with resilience, positivity, and a proactive, solution-driven attitude. Understanding client needs, intuitively designing ideal data warehouse architectures, and presenting data in impactful ways are essential.
The ideal candidate is someone who consistently drives projects forward to achieve goals, with a disciplined, detail-oriented approach. Dependability, accountability, and a strong analytical mindset are critical for success.
REQUIRED:
· Experience: Minimum of 5 years in customer service or a sales-related field.
· Technical Skills: Proficient in Microsoft Office Suite, MONDAY, and other collaboration tools.
· Analytical Abilities: Strong problem-solving skills with a high level of attention to detail.
· Communication Skills: Excellent verbal and written communication capabilities, with the ability to convey complex data concepts to non-technical stakeholders.
· Project Management: Proven experience managing multiple projects and priorities in a dynamic, fast-paced environment.
· Team Leadership: Experience leading internal teams, as well as managing relationships with external vendors and third-party contractors.
ABOUT US:
PTS Data Center Solutions, Inc. (PTS) was founded in 1998 as a seller and service provider of power and cooling systems for data centers, our company soon recognized the need for clear data center strategies aligned with clients' goals. By anticipating industry changes, we've kept our business relevant. Now, PTS operates across multiple divisions, offering services in data centers, energy, IT, cybersecurity, and data services for business intelligence. Our mission is to deploy technologies beneficial for companies, people, and the planet.
The INTUVA division of PTS is a leading design/builder of data centers catering to the diverse needs of government entities, institutions, commercial enterprises, and data center operators. We have years of experience in developing millions of square feet of data center space. We are once again transforming the way to design, power, and cool workloads – this time for AI and HPC. We deliver our services under two core pillars: excellence and expertise in Data Center Facilities and Data Center IT. Our tagline, "Future Proof Your Data Center," reflects our dedication to innovation and reliability.
Inspirica started as the internal IT team for PTS Data Center Solutions, Inc. when it was founded in 1998. Over time it has evolved as a stand-alone operating division and makes a much bigger impact providing progressive IT, cybersecurity, and data services to small and mid-sized business owners in the NJ/NY metropolitan area.
At Inspirica, our foremost principle is a strong focus on the customer. We achieve this through dependability and acting as a reliable consultant for our clients. Our aim is to continually bring creative solutions to their issues with a forward-thinking approach. It's important to us to form lasting connections with clients and prioritize their needs. Additionally, we stay informed about recent technologies and trends to make sure our suggestions and solutions are advanced and inventive.