What are the responsibilities and job description for the Global Head of Community - Player Support position at PTW?
Global Head of Community - Player Support
Title : Global Head of Community - Player Support
Location : Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK
Contract : Full-Time
PTW International is looking for a department head for its Community Management division. You'll be growing and expanding the vision, strategy, and operating processes to support our global client base, as well as internal projects. We work with some of the biggest names in the games industry and you'll have the opportunity to shape, influence and support how players interact with many well-known games around the world.
In this role, you will be responsible for helping to create, implement and optimize our community and social media practices, according to our client's needs. You will manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams across a wide range of game and genres.
You will be a passionate and tech-savvy leader with a strong understanding and knowledge of the role communities play in gaming. We're looking for someone who has deep experience in managing teams and communities on a global scale to help build upon our existing service offering.
Job responsibilities
Strategy
- Accountable for the design and implementation of successful community teams, strategies and practices to support client's game needs and requirements
- Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks
- Collaborating with PTW Community department, proactively identify and propose innovative solutions, projects, and opportunities to set client's games apart and deliver great player experiences (e.g. contests, community collaborations, platform collaborations etc.)
- Support Sales and Marketing by providing input and feedback on proposals
Community Management
Management
Requirements
Benefits
Who we are
PTW is a video games services company which supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.
We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW umbrella of companies includes SIDE and Orange Rock. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.
Welcome to PTW #J-18808-Ljbffr
