Bilingual Family Engagement Coach

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SUBSIDIARY: National Nurse-Led Care Consortium (NNCC)

PROGRAM: Parents as Teachers (PAT)

JOB OVERVIEW:

The Bilingual Family Engagement Coach implements the Parents as Teachers (PAT) model in Spanish and English, emphasizing parent-child interaction, development-centered parenting, and family well-being in their work with families. Utilizing the PAT Foundational Curriculum in diverse, equitable, and inclusive ways, the Bilingual Family Engagement Coach partners and facilitates reflection with families to provide voluntary individualized services. Services are conducted in families’ homes, remotely using telehealth technologies or in an agreed-upon alternate location, and include education, personal visits, group meetings, screenings, and linkages to a network of resources for parents and children. Additionally, playtime and fun are a vital component of every visit with a family. To effectively engage with Spanish-speaking families and provide culturally appropriate services, fluency in Spanish (spoken and written) is necessary. The Family Engagement Coach reports to the PAT Supervisor or PAT Program Director and works collaboratively with other Family Engagement Coaches, administrators, and senior staff/leadership to build and improve the organization’s strength-based, client-centered culture.

RESPONSIBILITIES:

• Completes all required PAT and NNCC education
• Builds and maintains an active caseload of 18-20 predominantly Spanish-speaking families raising children under the age of five
• Develops therapeutic relationships with and offers support and guidance to parents and caregivers enrolled in the program focusing primarily on early childhood education, development, and social-emotional needs
• Plans and conducts home visits according to PAT guidelines and family goals/preferences
• May need to interpret conversations, translate documents, and ensure that Spanish-speaking clients fully understand important program-related information and resources
• Facilitates or supports the implementation of monthly family events, ensuring they are accessible to and inclusive of Spanish-speaking families (Group Connections)
• Documents in appropriate databases maintaining complete and accurate records to ensure continuity of services and meet family, programmatic, funder, and state/federal needs
• Attends weekly/monthly supervision and all staff meetings
• Participates in business development activities to increase awareness and accessibility of NNCC programs including family recruitment efforts in target service areas
• Participates, as appropriate, in NNCC educational activities, including new employee orientation, professional student training, and staff professional development meetings
• Engages in ongoing professional development and training in relevant areas including but not limited to motivational interviewing, mental health wellness, intimate partner violence, and cultural consciousness
• Complies with PHMC, NNCC, and program-specific policies and procedures, including HIPAA confidentiality standards
• Recognizes the role of race, income, age, immigration status, and other individualities in shaping health inequalities and regularly self-reflects about personal identity and bias within the work
• Demonstrates a commitment to advocacy efforts that support Philadelphia families with a special focus on Spanish-speaking populations
• Fulfills other responsibilities as assigned

SKILLS:

• Detail-oriented and can focus on the task at hand catching errors and fixing them efficiently and professionally
• Strong time management skills with the ability to be self-directed in accomplishing responsibilities and meeting due dates
• Moderate to advanced computer competence including use of the internet, email, word processing, and data input
• Strong documentation and critical thinking skills
• Professional verbal and written communication skills that are flexible and responsive to the audience served
• Ability to work with a diverse patient population including people with limited English proficiency
• Display a non-judgmental, caring, and compassionate approach to families and colleagues
• Welcomes feedback and demonstrates a strength-based solution-oriented mindset
• Open and adaptive to change
• Able to work as part of a team and collaboratively with other professionals, families, and community members

WORK CONDITIONS:

• This position is classified as hybrid, allowing Coaches to work both in the office and remotely from home or another location.
• Flexible schedule including some early evenings and weekends
• Work within the County/City of Philadelphia boundaries that include all city zip codes
• Must be physically able to perform the job in homes and community environments
• Light to moderate lifting and transport of program/client materials
• Work assignments involve travel throughout designated areas to multiple locations, including government and private agencies and partners.

QUALIFICATIONS:

• Fluency in Spanish (spoken and written)
• At least 2 years of experience working directly with families and young children
• Previous experience conducting home visits (preferred)
• Knowledgeable about Philadelphia neighborhoods, home visitation models, early childhood development, and community resources applicable to family-child health
• Able to work on-site or off-site per assignments/commitments
• Valid driver's license and auto insurance with consistent access to a reliable motor vehicle
• Satisfactory criminal and child abuse clearances

EDUCATION REQUIREMENT:

Must meet one of the following:

• Bachelor’s degree in social work, human services, early childhood education, or psychology
• Associate degree or 60 college credits in social work, human services, early childhood education, or psychology and 5 years of experience working directly with families and young children

COMPENSATION:

• PHMC Pay Grade 16
• Commensurate with education and experience

PHMC is an Equal Opportunity and E-Verify Employer.

Education

• Associate or better in Social Work or related field

• Bachelors or better in Social Work or related field

Skills

• Active Listening
• Verbal Communication
• Effective Communication

Behaviors

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)