Health Communications Coordinator - City

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

• JOB OVERVIEW:
  
  
  

The Philadelphia Department of Public Health (PDPH), through its Public Health Preparedness Program (PHP) within the Division of Disease Control, is the lead administrative and planning agency for public health emergency preparedness and response in the City of Philadelphia. BT PHP is responsible for establishing local public health preparedness priorities; developing and testing response plans; coordinating with local, state, and federal partners; and managing the public health response to real events.

The Health Communications Coordinator will be responsible for supporting key initiatives in the Division, including emergency communications planning, tactical communications, content creation, and risk communications activities for the Preparedness Program. This position will work closely with the Assistant Program Manager and other staff to ensure that the program is prepared to respond to public health emergencies.

This position reports to Assistant Program Manager.

This is not remote work. The applicant will work from the Health Department offices or other locations as assigned. This job may require moderate physical effort including lifting materials and equipment of less than 50 pounds and involves viewing a CRT or VDT screen 50 to 75 percent of the time. The position requires responding to public health emergencies on short notice and some after-hours activities to achieve Program objectives.

This position is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional work after hours and on weekends to support Program activities. This is a grant-funded position; continuation of the position is contingent upon sustained funding. All City and City-embedded employees should expect to work in the office or in the field full-time as of July 15th, 2024.

• RESPONSIBILITIES:
• Maintain the PDPH Emergency Communications database for staff and Health Alert Network database for healthcare providers
• Lead ongoing recruitment and enrollment of healthcare providers and community response partners. Tasks include:
• Conducting direct outreach to healthcare agencies, providers, and community organizations for enrollment in their respective networks
• Tracking communications messaging and enrollment of new staff, providers, etc.
• Create marketing and informational materials for staff about PDPH communications networks and the use of Everbridge during both routine and emergency operations.
• Support tactical communications efforts, including leading emergency communication drills, coordinating contact updates, and assisting with the analysis of response rates and the development of After-Action Reports.
• Maintain the Department’s inventory of 800MHz radios and other equipment by:
• Overseeing preventive maintenance and repairs through City-approved vendors
• Maintaining a log of radio locations and training key users within PDPH o Developing operational guides and protocols for radio use and distribution.
• Serve as the primary contact for health alerts issued by the Department as well as from other partners (e.g., PA Department of Health, CDC), managing all HAN contacts and ensuring the timely dissemination of alerts and advisories.
• Support ongoing work related to the Department’s Closed POD program by:
• Assisting with recruitment and reengagement efforts with response partners o Reviewing and regularly updating the Health Information Portal (HIP) website
• Maintaining partner contact lists.
• Assist with the development of crisis and emergency risk communication materials to support public information efforts in the Program, Division, and Department by:
• Completing an annual review of developed materials to ensure content remains accurate and accessible and collaborate with internal subject matter experts to update resources hosted on the HIP website
• Maintain all-hazards risk communication playbooks to ensure timely communication of risk to key stakeholders.
• Update all tactical communications and emergency public information plans to reflect lessons learned from recent responses and develop new plans and protocols as needed.
• Support cross-program communications planning, logistics and outreach activities by:
• Supporting social media efforts within the Division, including content creation and scheduling of posts
• Managing routine and emergency translation requests for the Program, including coordination with the vendor, review and formatting of translated materials, and sharing updated resources with internal partners and external stakeholders
• Participating in Division-level communications workgroup meetings to discuss opportunities for collaboration with other programs and streamline information sharing during responses
• Providing logistics and administrative support to all DDC programs as needed
• Participate and assist in the execution of exercises, trainings, real events, and other DDC initiatives as appropriate.
• Other duties as assigned.
• SKILLS:
• Working knowledge of Microsoft Office applications.
• Excellent written and verbal communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to communicate effectively and work with various teams and people.
• Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes.
• Bilingual fluency preferred.
• EXPERIENCE:
• Two years of work experience in a public health or communications field.
• EDUCATION REQUIREMENT:
• A bachelor’s degree in a public health, scientific, communications or other relevant field from an accredited institution of higher education
  
  
  

SALARY:

Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time. Salary: $60,000 - $65,000

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• CONTACT INFORMATION:
  
  
  

At the Philadelphia Department of Public Health, we value health justice and equity. Our work is guided by a commitment to all people’s health and humanity, and we recognize the impact that health disparities have on our city's diverse population. We are dedicated to building a staff that reflects the diversity of Philadelphia. We are an EEO employer, and we are committed to providing a diverse, inclusive, safe workplace free from discrimination, sexual harassment, intimidation, or retaliation. Applicants who are originally from and live in the Philadelphia area are strongly encouraged to apply.

To apply, please submit the following to Alyssa Jacobsen, Workforce Manager, at Alyssa.Jacobsen@phila.gov:

• A resume or CV
• A cover letter that includes:
• Your experience in or with Philadelphia, if any
  
  
  

PHMC is an Equal Opportunity and E-Verify Employer.