PHLpreK Provider Services Coordinator

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SERVICE AREA: Child Development & Family Services

PROGRAM: PHLpreK

JOB OVERVIEW:

The Provider Services Coordinator implements the PHLpreK contract management policies and procedures for providers subcontracted to the PHMC PHLpreK Contract Entity. The Provider Services Coordinator performs contract monitoring activities including review and approval of monitoring protocols, desk audits, and file reviews for providers contracted to the PHMC Contract Entity. In addition, the Provider Services Coordinator supervises a team of Provider Services Specialists with a caseload of PHLpreK Providers that contract directly with the PHMC to provide PHLpreK services. The Provider Services Coordinator ensures integrity and fidelity of the monitoring process and collection of data necessary to adequately assess and maintain contract compliance. When needed the Provider Services Coordinator reviews and approves corrective action plans for PHLpreK providers and makes recommendations for changes in contract terms based on program performance. The Provider Services Coordinator also guides the Provider Services Specialists to make appropriate referrals of Quality Supports when provider compliance with PHLpreK deliverables needs improvement. This position is under the direct supervision of the Provider Services Manager and works closely with all other members of the PHLpreK management team and the PHMC Fiscal department. The Provider Services Coordinator supervises the Provider Services Specialists.

RESPONSIBILITIES:

• Coordinates the activities of a team of Provider Services Specialists to implement policies and procedures related to invoicing, contract monitoring, and auditing that meet contractual requirements
• Understands and ensures staff compliance with applicable laws and regulations, funder requirements, and PHMC standards regarding contract management
• Cultivates the ability of Provider Services Specialists to perform effective contract monitoring and develop effective corrective action plans to resolve areas of contractual noncompliance as needed
• Collects data and reports on trends in identified areas of noncompliance across providers assigned to their Provider Services Team. Makes recommendations to specialists and the Provider Services Manager around escalation or referral to supports.
• Implements an invoicing system that supports timely and accurate provider invoices and payments
• Provides accurate fiscal reports to support the PHLpreK Intermediary budget planning and management
• Provides monthly reports on contract compliance measures with analysis that supports effective program management
• Tracks and reports on subcontractor compliance with fiscal benchmarks, including obligation benchmarks, auditing benchmarks, and fiscal close-out benchmarks
• Assists the Provider Services Manager in completing any requests for PHLpreK budget, finance or audit reports, and the monthly invoice to the Office of Children and Families
• Delivers tools, trainings, and other resources to ensure that the Provider Services Specialists have a shared and accurate understanding of PHLpreK provider contract rules, protocols, and guidelines
• Disseminates tools, trainings, and other resources to ensure PHLpreK providers contracted to the PHMC to deliver PHLpreK services understand and can successfully comply with the established contracting, reporting, invoicing, auditing, and annual reconciliation requirements
• Ensures that contract rules, protocols, and guidelines are applied consistently by all PHMC PHLpreK Provider Services Staff.
• Actively seeks opportunities and cultivates partnerships to expand the value of program services in alignment with funder priorities and guidance
• Recruits, trains, mentors and supervises staff using clearly established performance expectations
• Provides guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality
• Engages in ongoing professional development to support continuous quality improvement and relevant translation of research to practice within program operations
• Supervises and evaluates direct reports through observation, meetings, and data reviews
• Establishes and maintains effective performance management and professional development processes for all program staff as part of the commitment to excellence
• Performs other duties as assigned

COMPETENCIES:

• Knowledge of general office policies, procedures, and work methods
• Knowledge of administrative, auditing, bookkeeping, and accounting principles and practices
• Knowledge of personal computers and networked systems and their use, applications for database management, tracking, and reporting in a human services or similar environment
• Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously
• Ability to communicate effectively with employees, other professionals, and government agencies in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts

MINIMUM QUALIFICATIONS:

• Bachelor's degree in human services, social work, education, business administration, or a related field required; Master’s degree preferred
• Three years of related experience in human services, early childhood, education, government, or a related field
• Minimum of two years of management and supervision experience

OTHER REQUIREMENTS:

• This job includes physical demands associated with office work including bending, lifting, and carrying.
• Ability to pass a health examination and criminal background check
• Ability to work effectively with minimal daily guidance
• Knowledge of community resources
• Successful experience working in a team setting
• Ability to present a positive image of the organization to members of the community
• This position may include the need to attend weekend or evening meetings or trainings and might involve travel.

SALARY GRADE: 20

PHMC is an Equal Opportunity and E-Verify Employer.

Education

• Bachelors or better in Human Services or related field

• Masters or better in Human Services or related field

Skills

• Leadership
• Operations Analysis
• Project Management

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)