IT Technical Writer

Company Overview

With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.

Program Description

The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency’s response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city’s vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. With grant funding support from the Centers for Disease Control (CDC), DOHMH is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place.

NYC DOHMH’s modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization

The DMI initiative will allow DOHMH to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health.

The selected candidate will be an employee of PHS, but work will be supervised by DOHMH. This is a grant-funded position ending in November 2027.

Summary Of Position

The agency is seeking a talented and experienced IT Technical Writer to join our growing team. In this role, you will be responsible for creating high-quality technical documentation that is clear, concise, and easy to understand for both technical and non-technical audiences. You will play a key role in improving the user experience of our products and services by providing accurate and informative documentation.

Job Duties

• Create and maintain user manuals, system documentation, release notes, and other technical documentation.
• Document software installation, configuration, and troubleshooting procedures.
• Create and maintain API documentation.
• Develop and maintain knowledge base articles.
• Write clear, concise, and accurate technical content.
• Ensure documentation is free of errors and easy to understand.
• Use appropriate technical terminology and style.
• Gather and analyze user feedback to improve documentation.
• Collaborate with project managers, developers, and product managers to gather information and ensure documentation accuracy.
• Work closely with subject matter experts to understand complex technical concepts.
• Organize and structure technical information effectively.
• Create and maintain a consistent style guide and documentation standards.
  
  

Qualifications And Requirements

• 2 years of experience as a Technical Writer or in a related role.
• Proven experience in creating and maintaining technical documentation.
• Strong technical writing and editing skills.
• Excellent communication and interpersonal skills.
• Ability to learn and understand complex technical concepts quickly.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team
• Must be a strong communicator.
• Salary: $108,150 - $108,150.
  
  

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development.
  
  

Additional Information

• This is a temporary grant-funded position ending in November 2027.
• This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
• Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
• This individual will be expected to work non-business hours during emergencies.
  
  

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA individuals, and veterans.

Monday-Friday

Fully Onsite

35 Hours Per Week