Director of Fulfillment - NY

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

We are seeking candidates who reside local to Albany, NY

The Director of Fulfillment will oversee all aspects of mailroom operations to ensure efficient, accurate, and timely handling of incoming and outgoing mail, packages, and related logistics. This role is vital to maintaining smooth mailroom workflows and ensuring services align with company goals and client expectations. Responsibilities include managing inventory, coordinating with internal teams, optimizing processes, and leading the mailroom staff to deliver high-quality fulfillment services.

Duties & Responsibilities:

• Mailroom Fulfillment Strategy: Develop and implement strategies to streamline mailroom operations, ensuring timely, cost-effective, and error-free processing of mail and packages.
• Mailroom Operations Management: Supervise all mailroom functions, including receiving, sorting, shipping, and distributing mail and packages. Oversee logistics to ensure that workflows run smoothly.
• Team Leadership: Lead, train, and motivate the mailroom staff, fostering a productive and cohesive team environment. Conduct performance evaluations and provide professional development opportunities.
• Process Optimization: Continuously assess and refine mailroom workflows to improve efficiency, reduce delays, and enhance service quality.
• Customer Service: Ensure that mailroom operations meet or exceed internal and external customer expectations. Address any issues or complaints promptly and professionally.
• Timesheet Oversight: Oversee the accurate and timely manual entry of employee timesheets, ensuring compliance with company policies and resolving any discrepancies as needed.
• Cross-Functional Collaboration: Partner with other departments such as operations, customer service, and administration to align mailroom services with organizational needs.
• Inventory Management: Oversee inventory of mailroom supplies and equipment, ensuring adequate stock levels to prevent disruptions.
• Data Analysis & Reporting: Track and analyze mailroom performance metrics to identify trends, optimize processes, and report on operational successes.
• Compliance & Risk Management: Ensure mailroom operations adhere to company policies and regulatory requirements. Proactively address any potential risks or operational challenges.
• Budgeting & Cost Control: Manage the mailroom budget, ensuring cost-effective use of resources while maintaining operational goals.
• Escalation Management: Resolve escalated issues related to mailroom fulfillment quickly and effectively.

Required Skills:

• Leadership Skills: Proven ability to manage and inspire teams in a fast-paced environment, fostering collaboration and accountability.
• Operational Expertise: Strong knowledge of mailroom and fulfillment operations, including logistics, inventory control, and distribution.
• Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions in a time-sensitive environment.
• Data-Driven Decision-Making: Competency in analyzing operational data to drive process improvements and optimize performance.
• Customer-Centric: Committed to delivering excellent service and addressing customer needs proactively.
• Communication Skills: Clear and professional communication abilities for interacting with team members, stakeholders, and vendors.
• Project Management: Skilled in managing multiple priorities and meeting deadlines.
• Technical Proficiency: Familiarity with mailroom and fulfillment software systems and strong proficiency with Microsoft Office Suite.

Qualifications:

• Education:
  Bachelor’s degree required; a master’s degree in Business, Supply Chain Management, Operations, or a related field is preferred.
• Experience:
  7 years of experience in fulfillment, mailroom, logistics, or operations management.
  3 years in a leadership or director-level role.
• Certification:
  Relevant certifications (e.g., Six Sigma, PMP) are a plus.

Compensation range: $120,000- $135,000 annual salary

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!