Director, Personal Assistant Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and "self-direct" their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https : / / pplfirst.com / cdpap.

Role Overview

The Director of Personal Assistant Support is responsible for overseeing the personal assistant services we provide to clients. This role involves managing a team that helps clients hire, manage, and pay for personal assistants who support them in daily living activities. The Director ensures that services are delivered efficiently, meet regulatory standards, and provide the highest level of satisfaction to clients.

• Team Leadership : Lead and manage the Personal Assistant Support team, ensuring high-quality service delivery.
• Client Support : Oversee the matching of clients with personal assistants, ensuring a good fit for their needs.
• Compliance & Quality : Ensure that all services comply with relevant regulations and internal policies.
• Process Improvement : Identify and implement improvements to streamline services and enhance client satisfaction.
• Training & Development : Provide training and support to staff and personal assistants to ensure they are prepared to meet client needs.
• Collaboration : Work with internal teams to ensure seamless service delivery and address client concerns quickly.
• Reporting : Track and report on program performance, including client satisfaction and service delivery metrics.

Qualifications :

Compensation Range : $140,000-$160,000k annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Salary : $140,000 - $160,000