Quality Improvement Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Our people make all the difference in our success.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

This is a NY-based remote position. Candidates must reside in the state of NY.

Duties & Responsibilities:

• Owns, plans, and executes a variety of audits for operational teams on short-term and long-term basis, adjusting for moving parts and directional changes.

• Tracks, trends, and critically analyzes audit data and findings to identify the root cause, provide lean and quality-driven process and resource recommendations.

• Ensures accuracy, completeness, integrity, consistency, and timeliness of data.

• Captures and identifies improvement, automation, and standardization opportunities.

• Maintains documents/spreadsheets with analytical and performance data.

• Creates presentations, summaries, reports of audit findings and recommendations for management.

• Critically analyzes audit touch points for the leanest method in producing quality data.

• Works with cross-functional teams in implementing process and system changes.

• Works with IT/Data Analysts in creation and servicing dashboards.

• Interprets and presents audit and analysis results to internal and potentially external stakeholders.

• Prepares and modifies standardized process and procedure, resources, and training documents.

• Leads and participates in discussions and meetings within the Quality Improvement team and amongst cross-functional teams.

• Develops interrelationships amongst operational departments, including various role and leadership positions.

• Completes audits of the auditors.

• Provides direction, training and coaching to other team members.

• Cross trains to back up the Quality Improvement Specialist role as needed.

• Projects a professional demeanor; maintain a positive attitude and team player orientation.

Required Skills:

• Strong analytical skills, including the ability to review IT systems and analyze policy and processes.
• Demonstrated accuracy and strong attention to detail
• Critical thinking skills with a focus on recommendations and resolutions
• Excellent work ethic and ability to self-manage
• Ability to work independently and as a part of a team
• Strongly proficient in verbal and written communication
• Highly organized and accountable
• Ability to shift focus as necessary when priorities change without losing sight of original assignments
• Flexible to change in projects and daily tasks
• Sense of ownership and ability to thrive in a fast paced, changing environment, while also remaining focused for repetitive work
• Moderate to advanced experience with Microsoft Word toolset, specifically Word, Excel, PowerPoint

Qualifications:

Education & Experience:

Associates degree is required; Bachelor’s degree is preferred; Advanced work experience within the quality field would be considered in lieu of a college degree

4 years’ experience performing quality or business process improvement analysis; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint); Knowledge of Microsoft Project and/or Visio is a plus; Quick data processing skills is a must

Compensation Range: $60,000-$70,000 annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!