Registration Manager - NY

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are seeking candidates who reside in Albany, NY.

Salary: $70,000 - $90,000

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.

Duties & Responsibilities:

• Manages and tracks new participant and provider enrollment processing and integration operations, ensuring adherence to department and contract requirements and service levels.
• Responsible for productivity and quality of enrollment processing activities; including electronic, online and paper forms.
• Oversees new enrollment validation and verification activities, including credentialing, employment eligibility, employer registration, program and service qualification reviews and registration requests.
• Identifies and executes opportunities for improvement to on-going enrollment operations and quality performance activities.
• Collaborates closely with other customer experience teams to manage operations, implement process improvements, and facilitate change management requests. Oversee development of related level of effort assessments as necessary.
• Promotes and facilitates adoption of new and expanded program processing and integration initiatives internally and externally.
• Monitors and owns processing and integration outcomes, ensuring consistency, efficiency and compliance in quality and results.
• Leads weekly status updates and monthly status reports with both internal project teams and external clients.
• Prepares and presents short-term and long-term reports on processing and integration performance.
• Prepares and reports on processing and integration team performance and results to Senior and Executive leadership.
• Provides coaching, training, and development to collaborating operations teams and internal staff

Required Skills:

• Strong communication skills.
• Demonstrated ability to develop, document and maintain efficient process flows.
• Ability to engage, influence, and closely partner with internal teams.
• Ability to analyze detailed data to understand and respond to emerging trends and patterns.
• Ability to review performance and adjust processes for continuous improvement based on data; specifically related to efficiency, quality, speed, and customer satisfaction.
• Ability to effectively identify and mitigate process and personnel related risks.
• Ability to be highly flexible and adaptable to rapidly changing work conditions.
• Excellent Microsoft Office skills (Teams, Excel, PowerPoint, Word, Visio)

Qualifications:

Bachelor’s degree or higher, preferably in business, business administration, accounting, social work, public policy, or other directly relevant degree preferred, or 4 years of relevant work experience.

5 years of Supervisory and management experience required.

Working Conditions:

Office setting. Weekend and evening work may be required.

Supervisory Responsibility:

• Responsible for enrollment team’s support operations and services-based work.
• Responsible for annual assessments, goals, and professional development of staff.
• Responsible for leading team members within specific initiatives.
• Responsible for directly supervising a team of Processing & Integration Supervisor(s) and indirectly supervising a team of 30-50 staff conducting processing and integration activities.
• Indirect supervision of teams and resources as part of overarching deliverables.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation & Benefits

• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off
• Continuing Education Assistance Program
• Employee Assistance Program and more!

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!