Loan Services Manager

Public Safety Credit Union’s mission is simple: “To provide financial empowerment to the first responder community.” In order to achieve this, we provide a culture of success by empowering our team members to learn, develop and succeed. As an organization, we embrace the credit union philosophy of “people helping people” as our foundation and have grown, building a member-centric team. We currently have an open opportunity to join us as a Loan Service Manager.

The ideal candidate:

• Leadership Skills: The ability to promote a positive work environment, maintain team morale, and establish healthy working relationships with team members.
• Problem-Solving Abilities: A creative thinker who can approach challenges with an innovative mindset while exercising sound judgement.
• Organizational Strengths: A detail-oriented individual with excellent time management skills, capable of staying organized and focused.
• Adaptability: Flexibility to prioritize effectively and respond to the immediate needs of the team and organization.

The main duties:

• Manage the work of all loan service areas to include collections, underwriting, real estate loans, direct lending, loan processing, loan documentation, and loan decisions for consumer, real estate loans, and revolving credit card programs.
• Establish, maintain, and develop effective communication, coaching, oversight, direction, evaluation, delegation of authority, training, and development of all assigned direct reports.
• Research, resolve and respond to member disputes and complaints.
• Assist the Chief Lending Officer in coordinating internal and external audit preparations.

The ‘must-have’ list:

• Bachelor’s degree in business or currently enrolled and actively taking classes towards a business-related degree is required.
• A minimum of five years of banking experience is required; lending experience is preferred.
• Must possess or be eligible for a Nationwide Mortgage Licensing System (NMLS) number.
• Willingness to work outside of typical business hours when necessary.

The wish list:

• Underwriting experience preferred.
• Two years of management experience is preferred.
• Credit Union experience is a plus.

The details:

• Credit Union Hours – M-F 8:45 am – 5:15 pm, Saturday 8:45 am – 1:15 pm
• Status: Full-Time (40 hours), Exempt
• Starting Salary: $65 - $75K, depending on experience
• Location: Main Branch, 2800 E 14th Street, Kansas City, Missouri 64127**

The organization:

Public Safety Credit Union has served First Responders in the Kansas City area for 90 years! We began in a single room and have grown to be over $180M in assets, 5 branch locations and over 40 team members. Our success has come through a steadfast commitment to the cooperative philosophy of “people helping people”. And we’re not stopping here.

The Benefits*:

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance all paid 100% for employees.
• Health Savings Account.
• Flexible Paid Time Off and Holiday Pay
• Cell-phone Reimbursement
• 401(K) Plan with employer match to prepare for your future.
• Casual dress code of logo shirts with jeans.
• PSCU banking privileges for you and your family.

*All programs subject to review and change

**This is not a remote position.

• If you’ve read to here, you must be interested! We’d love to hear from you to see if we’d be a good fit; use the link to submit your resume!