What are the responsibilities and job description for the Director of Payments position at Public Service Credit Union, Michigan?
Description
Summary: Responsible for leading the credit union’s organizational payment strategy. Ensure efficient and secure operations of all payment services including but not limited to, our credit and debit card portfolios, ACH payments, wire payments, electronic payments, and other emerging payment technologies.
Essential Duties And Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, sit, and use hands to finger, handle or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Requirements
Education and Experience:
Summary: Responsible for leading the credit union’s organizational payment strategy. Ensure efficient and secure operations of all payment services including but not limited to, our credit and debit card portfolios, ACH payments, wire payments, electronic payments, and other emerging payment technologies.
Essential Duties And Responsibilities
- Develop and lead our payments strategy for credit union’s payment related products, including implementing and monitoring strategies spanning payment solutions (i.e., real time payments, P2P transfers, digital wallets).
- Oversee all payment processing operations, ensuring efficiency, security, and compliance with industry regulations (e.g., NACHA, Regulation E, BSA).
- Manage the development of predictive and statistical models to enhance payment strategies over time.
- Collaborate with internal teams and external vendors to ensure the right products and services are in place to successfully implement our payments strategies, aiding in the accomplishment of goals, KPIs, and profitability.
- Lead strategy engagements to address our members challenges, articulating and delivering exceptional experience to our members.
- Help our members establish new mindsets and structures that drive long term value.
- Identify industry improvements and optimization opportunities and represent the credit union in conversations with partners, networks, issuers, and acquirers to improve processing capabilities.
- Develop, track key performance indicators (KPIs) to measure payment system efficiency and member satisfaction.
- Define and manage partner strategy to support industry trends and the credit union’s roadmap.
- Collaborative development of company strategic plans including the identification and quantification of new market opportunities within payments.
- Evaluate, recommend and develop new strategies and more efficient processes with payment related opportunities and challenges.
- Provide metrics tracking and card portfolio profitability.
- Oversee all payments-related operations and ensure their completion. This includes ACH, RTP, check processing, RDC, ATM balancing, and wire transfers.
- Serve as point person for solving complex strategic and analytic challenges that face payments and build frameworks and models to support grounded recommendations.
- Perform other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, sit, and use hands to finger, handle or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Requirements
Education and Experience:
- Bachelor’s Degree in Finance, Accounting, or related field.
- Minimum 5-7 years working in payments, with 2 years of leading payments strategy.
- Professional certifications in payments, such as Accredited ACH Professional (AAP) or Certified Payments Professional (CPP) preferred.
- Excellent analytical and problem-solving skills, with a data-driven decision-making approach.
- Requires a deep understanding of regulatory compliance, risk management and member experience.
- Demonstrates a successful track record of payment metrics and programs.
- Proven knowledge and abilities of payment strategies and programs.
- Strong ability to analyze opportunities and problems and recommend solutions.
- Exceptional leadership, communication, and interpersonal skills
- Ability to lead, develop, motivate, and foster team dynamics.
- Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook and PowerPoint.
- Demonstrates personal financial responsibility, integrity, and high work ethics.
- Satisfactory attendance/punctuality record.
- Embraces and embodies the PSCU organizational culture and acts as brand ambassador.
