What are the responsibilities and job description for the General Office Assistant - Romulus position at Public Service Credit Union?
PSCU is looking for a detail-oriented and customer-focused General Office Assistant to join our team in Romulus. As a General Office Assistant you will serve as the first point of contact, providing exceptional service and support to our members. Your responsibilities will include addressing customer inquires, managing transactions, and assisting with various banking operations.
Responsibilities
- Handle mail payments and process member transactions efficiently.
- Handle return mail effectively, ensuring proper follow-up and resolution.
- Perform transfers and manage member service requests with a focus on accuracy and timeliness.
- Maintain a member-centric, can-do attitude to enhance customer experience.
- Educate members about banking products and services, making recommendations to help them meet their financial goals.
- Assist in resolving member inquiries and issues, ensuring satisfaction and retention.
- Collaborate with team members to streamline office operations and improve service delivery.
- Maintain organized records and documentation related to member transactions and requests.
- Perform other duties as assigned.
- 18 years or older with a High School Diploma or GED
- Previous experience in a customer service or administrative role, preferably financial services environment.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Basic computer operating and internet skills, and office 365 skills.
- Member centric attitude and ability to work well in a team environment.
- Basic clerical and organizational skills.
What we offer
- Competitive wages
- Career Growth / Robust Training Program
- Work Life Balance
- Top quality health insurance (Full Time)
- Paid Time Off (accrued and available for use immediately)
- Paid holidays (Full Time)
- Banking hours / Closed on Sunday’s
- Tuition Reimbursement
- Employer Provided Retirement Benefits
- 401(K) Plan
- Dental & Vision Insurance (Full Time)
- Short & Long-Term Disability (Full Time)
- Life Insurance (Full Time)
About Us: We are a community-based credit union delivering financial services, education, and support to our members all over the Metro Detroit area for over 70 years. We really care about our employees and take pride in offering a fun and engaging work environment. Our values are simple but truly define who we are: Family spirit, Always learning, Community involvement, Teamwork, and Serving our members.
To apply, please complete the online application and attach an up-to-date resume.
