What are the responsibilities and job description for the Manager/Senior Manager - Service Delivery position at Public Service Division?
What the role is
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following :
Implementing service strategies and plans to meet identified needs and gaps :
Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps.
What you will be working on
Partnering social service agencies, government agencies and other stakeholders to develop strategies to meet these needs and gaps :
Guide SSAs in development of services to meet prioritised needs and gaps.
Using data and ground experience to improve service delivery.
Overseeing assessments of funding proposals of new programmes.
Assessing and evaluating current portfolio of initiatives and programmes.
Strengthen service capacity and capability by partnering service providers to :
Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower.
Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users.
Set and / or achieve output, outcome and impact indicators for services.
Manage and evaluate their performance.
Allocate community funding to critical and needed services.
Support the Services Group and NCSS as and when required.
What we are looking for
Personal Competencies :
Resilient
Team player but also able to work independently
Foresight
Analytical
Think critically
Creative
Good engagement and interpersonal skills
Collaborative
Strong implementor, ability to see different perspectives and draw connections
Skills & Knowledge :
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
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