Technology Professional

Requisition : 80798

PSEG Company : PSEG Services Corp.

Salary Range : $ 56,100 - $ 84,200

Incentive : PIP 5%

Work Location Category : Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories : onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

PSEG is looking for talented technology professionals to join our team. Our vision is to power the digital future of PSEG. We are partners with the business and we are driving business outcomes through innovative use of technology. This position is located in our General Office located in Newark, New Jersey.

Our Technology Professional - Field Services is responsible for managing day-to-day Field Services activities associated with supporting critical business processes for PSEG lines of business. This includes performing desktop field services support for a diverse population of PSEG PC and MDT assets. Resolve client-reported issues documented in ServiceNow within established service levels. Deploy new client products and services documented in ServiceNow within established service levels.

Job Responsibilities

• Work with the Client Services related Infrastructure projects and initiatives.
• Resolve product and / or service problems by working with Field Services team.
• Perform troubleshooting and repairs to address / resolve PC hardware, peripherals, operating system, application software and network connectivity failures; ensure documented incident (INC) records are resolved within committed service levels.
• Deploy new or reallocated PC hardware, operating system changes and applications as requested; ensure documented request (REQ) tasks are deployed within committed service level.
• Provide desktop support outside core business hours during refueling outages; ensure documented outage-related incident (INC) records are resolved within committed service levels.
• Image new and reallocated PCs as needed.
• Perform periodic walk downs and equipment checks for Emergency Planning PC assets and IT systems in preparation for drills and exercises Comply with all NERC CIP and regulatory guidelines and standards. Comply with cyber security- related and other vulnerabilities as identified by the IT security team. Support all internal and external audit initiatives and remediate identified deficiencies, if any.
• Identify continuous improvement areas and come up with new initiatives to enhance application support.

Job Specific Qualifications

Required :

Desired :

Minimum Years of Experience

Education

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and / or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC / Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO / AA INFORMATION (Click link below)

Know your Rights : Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

Salary : $56,100 - $84,200