What are the responsibilities and job description for the Customer Service Assistant Lead (Customer Service Assistant 3) position at Public Utilities Commission of Ohio?
Business Resources Department, Administration Division
Hourly Rate: $23.12
What You'll Do
As the Customer Service Assistant Lead in the Business Resources Department, Administration Division you will provide first line of guidance to other subordinate staff, assist management with daily operations, certificate database maintenance, tariff processing, Supreme Court preparation and other miscellaneous duties as assigned.
Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.
Required to report onsite every day during the probationary period. After successful completion of probationary period a hybrid schedule will be determined.
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need.
This is subject to change with limited notice. A teleworking agreement must be approved by management.
12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Technical Skills: Administrative support/services, Clerical & Data Entry
Professional Skills: Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication
Organization
Public Utilities Commission
Agency Contact Name and Information
contactjobshr@puco.ohio.gov
Unposting Date
Jan 18, 2025, 11:59:00 PM
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$23.12
Schedule
Full-time
Work Hours
8:00am-5:00pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Customer Service
Technical Skills
Clerical & Data Entry, Administrative support/services
Professional Skills
Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication
Agency Overview
About Us:
Our mission is to assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.
Business Resources Department, Administration Division
The Office of Administration provides internal support to the PUCO, including docketing, an e-filing system essential to the day-to-day operations of the agency.
Hourly Rate: $23.12
What You'll Do
As the Customer Service Assistant Lead in the Business Resources Department, Administration Division you will provide first line of guidance to other subordinate staff, assist management with daily operations, certificate database maintenance, tariff processing, Supreme Court preparation and other miscellaneous duties as assigned.
Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.
Required to report onsite every day during the probationary period. After successful completion of probationary period a hybrid schedule will be determined.
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need.
This is subject to change with limited notice. A teleworking agreement must be approved by management.
12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or 9 mos. exp. as Customer Service Assistant 1, 64431.
- Or 6 mos. as Customer Service Assistant 2, 64432.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Technical Skills: Administrative support/services, Clerical & Data Entry
Professional Skills: Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication
Organization
Public Utilities Commission
Agency Contact Name and Information
contactjobshr@puco.ohio.gov
Unposting Date
Jan 18, 2025, 11:59:00 PM
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$23.12
Schedule
Full-time
Work Hours
8:00am-5:00pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Customer Service
Technical Skills
Clerical & Data Entry, Administrative support/services
Professional Skills
Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication
Agency Overview
About Us:
Our mission is to assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.
Business Resources Department, Administration Division
The Office of Administration provides internal support to the PUCO, including docketing, an e-filing system essential to the day-to-day operations of the agency.
Salary : $23
