PUBLIC Elevator Attendant

Description

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center.
It is the most important thing at PUBLIC. We deliver service that is personal, attentive,
gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate,
sincere, curious, empathetic and social…who love making others feel good.
We focus on the services that are universally appealing and appeal to people today, while
doing away with services that are obsolete, superfluous or pretentious. We’re not about thread
count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with
white gloves on – we’re about delivering great coffee fast and hot.
For us, exceptional service is about getting everything you need and want, and nothing
extraneous. Our service is personalized, with personalized attention and tailored
solutions…because service is not ‘one size fits all’.
At PUBLIC, guests get more than what is expected and much more than what has traditionally
been customary.

SUMMARY/OBJECTIVE
The Elevator Attendant is responsible for delivering excellence in guest service by developing
relationships with guests, providing personalized service, anticipating and delivering guests’
needs.

 

Required Skills and Qualifications

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions. Responsibilities and essential job functions include but are not
limited to the following:

• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and
values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and
external guests, in every interaction.
• Ensure PUBLIC culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station
and the establishment.
• Greet and welcome guests to the hotel.
• Bring guests up to The Roof for arriving guests and non-hotel guests.
Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive
outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and
confidentiality.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth
by PUBLIC, local, state and federal regulations are in compliance.
• Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained
and protected.
• Protect the name of the hotel and PUBLIC and ensure that no actions are taken within,
or in the name of, the hotel that could bring PUBLIC into disrepute.
• Take action in all matters related to the safety, security, satisfaction and well-being of
team members, hotel guests and property. Respond swiftly and effectively in any hotel
emergency or safety situations.
• Ensure compliance with all hotel policies and procedures at all levels.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team
member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or
hear. The team member frequently is required to stand and walk. 

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of one years’ customer service experience
• A comprehensive, working knowledge of the hospitality business