Senior Conference Service Manager

Description

OVERVIEW

While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

At PUBLIC, guests get more than is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE

The Senior Conference Service Manager oversees all planning and operational aspects of conference groups, rooms only groups and catering events. Acts as a liaison between clients and PUBLIC Hotel and coordinates group needs with various departments. Responsibilities include handling group business from sales contract to operations, monitoring room blocks, generate event orders, up-selling and coordinating catering menus, facilitating event details, maintaining client relationships, and collaborating with the sales and food and beverage teams to ensure a successful group experience. Sells additionally for group events and upsells Banquet events.

This includes and is not limited to all corporate group events, local corporate and social catering events.

Responsibilities: - Includes but not limited to:

· The focus of the role will be to monitor all contractual agreements pertaining to hotel guestrooms, meeting space, food and beverage and special concessions.

· Implement the handling of group business from Sales Managers after bookings have taken place, ensuring seamless coordination with the hotel operations team and thorough completion of pre- and post-event procedures.

· Monitor room blocks according to contract terms and information provided by clients to optimize hotel revenue and minimize room attrition.

· Review sales contracts, including critical details such as room block cutoffs, special concessions, and attrition clauses. Validate these details with clients via turnover letters. Confirm that all deposits are paid and recorded.

· Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business. Assist in Month end reporting and send out revenue by outlet, manager production report and end of month revenue report by date.

· Coordinate all aspects of client events, including setup, food and beverage, signage, displays, audiovisual requirements, and other event needs.

· Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

· Prepare and analyze financial forecasts, pace reports, production recaps, and budgets as needed.

· Develop and maintain effective client and customer rapport, demonstrating excellent customer service.

· Coordinate sales efforts between the Sales department and Catering to optimize function space utilization and maximize revenues.

· Partner with the Food and Beverage team on menus and Banquet Event Orders for all property events.

· Initiate billing procedures, ensuring timely receipt of deposits and credit applications with adequate information and within acceptable time frames.

· Perform other job-related duties as requested.

· Coordinate F&B, vendors, floor plans, load in/out and create BEO’s.

· Send Load in/out forms and vendor guidelines to groups for signature.

· Distribute BEOs for groups and events.

· Participate in site visits and plan meetings for upcoming groups and potential affiliate business

· Send daily and weekly events schedules out to the property team.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

· Send out invoices for events, collects all final payments prior to the event including holding a credit card on file for overages.

· Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business.

· Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.

Qualifications

Qualifications:

· High school Degree or equivalent education

· 3-5 years' previous experience in Conference Services

· Bachelor's Degree

· Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items

· Extensive knowledge of guestroom blocks, meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up

· Knowledge in sleeping rooms configurations and types.

· Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

· Must be able to lift up to 15 lbs.

Salary range: $85,000-$100,000 annually 

Salary : $85,000 - $100,000