Senior Vice President, Client Operations

Company Description

At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of marketing. It’s also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most - business outcomes.

Publicis Collective’s consultative practitioners are catalysts for business growth and innovation, we’re more than media experts. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what’s possible.

As part of the global Publicis Media network, we’re backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet.

How are we different? There are three core values at the center of our approach that help us stay ahead - curious, open, and driven.

Curious - A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes.

Open - We value diverse perspectives and new ways of working.

Driven - We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence.

If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you.

Let's shape the future together.

Overview

The SVP, Director, Client Operations will lead a growing Client Operations team across a portfolio of well-known client(s). This position has tremendous learning potential and provides the opportunity to work on high-energy, highly visible account(s).

The Client Operations SVP, Director supports the EVP, Director and is the head of each of the Client Op verticals - Budgets & Compliances, Vendor Management, and Tools & Systems teams. Your primary focus will be on the operational management of the media planning, buying and management systems that our teams use (Mediaocean OX, Prisma, MediaTools as well as various internal tools). In addition to this, you’ll have leadership exposure with the opportunity to continue to grow your career in media by working on project management, process improvements, helping to develop and share best practices and helping to enforce quality assurance across the agency via regular reporting and compliance workstreams.

Responsibilities

• Strategic Leadership:
• Collaborate with VP level leadership on departmental priorities and talent management.
• Act as the primary liaison for Client Business Leads to address account-specific operational needs.
• Act as the point of contact for the internal brand teams for all Tools & Systems related questions to ensure consistency and accuracy across the brands, but also clients across the Collective agency while understanding the big picture of requests - act as the point of contact for leadership questions
• Connect with Analytics, Strategy and Investment peers on account-specific requests
• Team Management:
• Oversee and allocate workload for a team of 50 , ensuring timely delivery and accuracy of internal projects and client deliverables.
• Financial
• Lead career development initiatives through task-specific training and coaching.
• Financial Compliance:
• Oversee planning/buying/billing system setups to align with client-specific needs while meeting agency standards.
• Manage critical financial tasks, including buy authorizations, maintaining ordered vs. approved & planned vs. purchased reports and ensuring accurate client billing and budget documentation.
• Address internal and client inquiries related to media billing and budgets.
• Manage internal and external Audits
• Compliance Application:
• Ensure adherence to client-specific billing procedures to maintain audit compliance.
• Understand the scope expectations and help deliver on them from an operational perspective.
• Manage staff lists efficiently and effectively partnering with HR, Finance, and other Operations teams.
• Platform and Process Optimization:
• Enforce workflows for billing verification and financial reporting (e.g., diversity reporting, monthly financial updates, forecasting and accruing).
• Partner with Strategy and Investment teams to address account-specific needs and proactively identify opportunities for efficiency improvements.
• Proactively solve problems and improve efficiencies, escalating issues where needed
• Maintain positive relationships with agency contacts, system contacts, and ReSources
• Lead team that stewards key processes that involve multiple agency verticals; ensure all teams are trained on the systems accurately to maintain data consistency
• Expected to periodically check emails to respond to urgent issues after close of business
• Review work (as necessary) in progress by team as issues arise to help guide to a resolution or escalate issues as needed
• Identify and surface issues related to Media Systems or ReSources process and staff and help with resolution
• Oversight of accuracy of inputs into proprietary Operation System, ensuring all systems are accurately set-up by team for internal and external reporting needs
• Participate in system enhancement testing or training
• Global Governance
• Establish and maintain governance frameworks to ensure consistency and compliance across all markets.
• Partner with global teams to standardize system setups and workflows, ensuring compliance with organizational standards.
• Collaborate with global leads to define and maintain a structured taxonomy for key values, enabling accurate and efficient global reporting.
• Work closely with stakeholders across markets to ensure seamless integration of governance standards into operational processes.
• Relationship Building:
• Serve as a collaborative problem solver and client expert for internal teams and clients.
• Communicate insights effectively, translating data analysis into actionable recommendations for strategists, planners, and buyers.
  

Qualifications

• 12 years of previous agency experience in operations role preferred
• Ability to making progress/completing work, even with overlapping deadlines
• Expertise in MediaTools, Prisma, and/or MediaOcean required
• The ability to rock the Microsoft Office suite (Word, Excel, PowerPoint) with proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting and pulling content into persuasive excellence within PowerPoint
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science
• Willingness to jump into a project independently to troubleshoot and determine efficient next steps to improve processes across all teams
• Strong strategic thinking with the ability to align operational and client goals
• Eager to be a leader when working with other agency teams
• Experience developing and presenting your thoughts and ideas in a clear and concise manner
• Flexible and able to adapt to change in a fast-paced and constantly changing environment
• Ability to thrive on a team yet can also meet tight deadlines on independent assignments
• Experience implementing and monitoring compliance frameworks
• Familiarity with industry regulations (e.g., GDPR, SOX, etc).
• Certifications such as PMP or Six Sigma preferred
• Leadership training such as Dare to Lead, Situational Leadership, etc
  
  

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

Compensation Range: $176,700 - $251,100 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 04/29/2025.

All your information will be kept confidential according to EEO guidelines.