Client Partnership Manager

At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.

Saatchi & Saatchi currently maintains a hybrid work policy to work in-office three days per week and remotely the other two days each week.

As Client Partnership Manager on the Saatchi Platform team, you are the lead for the executions, products, or deliverables to which you are assigned. With oversight from your Supervisor, you will help support enhancement initiatives across Toyota’s largest digital web and product experiences and help steward the agile development process. You will act as a representative product owner on behalf of the client, helping to articulate digital web and product vision, steward the prioritization of a project backlog, and work closely with the strategy, UI/experience design, and production groups to successfully maintain and build new digital experiences.

Responsibilities include, but are not limited to:

• Manage the execution of enhancements to the digital web and product experiences through an agile development process, including: the creation of briefing material (i.e. Epics and user stories), guidance on best practices and client business context for creative execution, and coordination across internal and external stakeholder groups.
• Support and orchestrate internal discussions designed to foster collaboration across departments.
• Guide scope & resource planning and monitoring to execute the roadmap of projects while fulfilling client business priorities.  
• Guide client discussions related to delivery of various deliverables, from laying groundwork for strategic collaboration to reviewing creative work for approval.
• Directly oversee project maintenance and help foster growth for junior team members leading maintenance initiatives.

We are looking for candidates with the following background and capabilities:

• 3-5 years of client facing experience with account management, project management, production, and/or product management experience in an agency, or digital product development related field. Experience with enterprise, large-scale website or platform management, application or digital product development preferred. Previous automotive or similar scale client experience a plus.
• Experience developing trustworthy client and internal stakeholder relationships. Confident supporting recommendations and ideas driven by business context and creative opportunity. Demonstrate strong client service techniques, including documentation of feedback, solicitation of viewpoints, anticipation of questions or challenges.  
• Proven track-record of driving digital projects from inception to successful delivery, including experience with client management, creative guidance, scheduling, budget management, and technical development best practices. Ability to drive multiple streams of work concurrently while meeting deadlines and maintaining proper documentation.
• Confidence in effectively assessing work product and providing a critical eye when reviewing, as well as developing a strong agency point of view.
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, PM related workflow and reporting tools (ex. Jira, Asana, etc)

We prioritize attributes and soft skills, including:

• Eager to learn, achieve, take initiative, and maintain an incredibly high level of detail
• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects of self and others high standards for work and behavior; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generate solutions.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.  All your information will be kept confidential according to EEO guidelines. 

Compensation Range: $<<60,000>> - $<<80,000>> <>. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be <>.